Air BnB – the ins and outs

When I first decided to really look into Air BnB, I started my Air BnB search with Cinque Terre, Italy. It is series of five fishing villages in the Italian Riviera where there are very few hotels. I’ve been looking for accommodations for two sets of honeymoon clients recently and coming up with nothing acceptable, only very basic or very luxurious accommodations, nothing in between. Both of these honeymoon couples decided to use Air BnB for their stay in this region, but still chose to book hotels with me in other locations, so now I’m giving it a go for part of my travels too!

I started looking through the listings which you can filter by price and various amenities. I found no shortage of great options in all five of the Cinque Terre villages.

What should you look for?
First of all, determine your wants and needs for accommodation and set up your filters to narrow down your search and make it less overwhelming. No point in sorting through 300 options if only 10 of them meet your price range! I set the filters to choose my price range and then in the amenities, only listings with internet as I will be working, not vacationing. I also choose if I want a private room, apartment or entire house, or sometimes I leave all three just to compare my options and the pricing variations.

Just like renting in your home town, if you rent a room from someone within their house, rent is cheaper than if you rent an apartment. And, renting an apartment is cheaper than renting a stand-alone home.

Once you have your filters set and hit search, you’ll be given all of your matches which you should look through thoroughly. They show up with the basic information: a photo, price and location. For me, I look at the main photo of the home on the profile and then I go directly to the written details. I look for what amenities are included (kitchen / internet / Air Conditioning / TV / Cable etc), how they describe the location, house rules, any extra charges (sometimes you have to pay electricity separate on longer rentals) and often if they give discounts for longer rentals it will be mentioned in the profile.

You’ll also want to take quick note of the cancellation policy category. If it is flexible, strict or long term. You can find descriptions for each of these here. It’s up to you, how confident are you that you are making a firm booking on those specific dates? If you are unsure, you may want the flexible option so that you don’t lose too much money. But, understand … not everyone offers flexible cancellation. If folks are in this to make money and you cancel your month long rental two days before you arrive, they may not be able to re-rent it. So, it is understandable if they put partial refund policy in place instead of full.

Further down the page you can check out the reviews. There are two types of reviews you can access. There are reviews on the specific property you are looking at and then there are reviews for all of the properties that the host has. Both are good to check out as you want to verify that the property you are looking at is as it says, but you also want to verify that the host is reliable, personable and honest.

On the right side of the website you can also see stats on the host’s response rate and timeliness. This is a great way to tell which hosts are organized and on top of things. If they have a 90% response rate within one day, you can be pretty sure they are going to get back to you quickly. If they have poor stats, that might be an indication that they will be difficult to track down in destination to get your keys or if a problem arrises. Something to keep an eye on.

One really great thing about Air BnB is that you get the chance to review every place you stay at AND the host cannot delete the review. That means if you give them a bad review, it shows up in their list and they can’t hide it. However, I would say about 90% of the hundreds of reviews I’ve read on various properties have been good. They seem to be more genuine and much less picky than Trip Advisor Reviews which you have to take with a grain of salt.

If the property and the host have good reviews, then I’ll check out all of the photos that they have.

Things to look for when you are reviewing the photos of a property:
1. Do they show all of the rooms? Kitchen / bedroom / bathroom / sitting areas / outside the property / pool
2. If it is listed as a two bedroom, do they show photos of both bedrooms or just one?
3. Do they show two or three photos of the kitchen (for example), but you notice that each one has different cupboards or layout? Then you need to ask which photo is correct for the property you are enquiring about. Sometimes it is a mistake, other times the same host has two apartments to rent within the same facility so they post photos of both. If you notice discrepancies though, it is in your best interest to ask before booking.
4. Do the photos match the amenities listed? If a pool is listed, is there a photo? Is it a full size pool or a lap pool? In the bedroom if you can see the entire room, is there only a fan or can you see an air conditioning unit? Does the kitchen have fridge / stove or cooktop / microwave? Or, is it just a kettle and a sink?

If everything seems to match your criteria for a good rental, then save it to your favourites and move on to the next one. Hopefully there will be a handful of really great options that become your favourites and a few others that would work if your top choices don’t pan out.

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