Private Vacation Rental Risks – Cancellation

I know a lot of people who use Air BnB, VRBO and Home Away in their travels. I too, have used Air BnB lots of times, all over the world. My first rental was in Vernazza, Italy. My most recent was here in Wentworth, Nova Scotia. In between there have been many in Buenos Aires, Argentina, Bangkok, Thailand, Panama City, Panama, Istanbul, Turkey, Georgetown, Malaysia and many, many others. Most of my experiences have been good, but a couple have been bad.  Now that I’m better educated, I know some of them were also not legal. If you are using private vacation rentals for your travels you need to know the risks, the first one being potential cancellation.

With the recent news about vacation rentals in Oahu, Hawaii shutting down, I think it’s important to address some of the risks you are accepting when you choose to rent from short-term rental sites such as those listed above. You can read the article about Oahu here, for reference (12AUG2019).

While this is just one article about illegal vacation rentals in Hawaii, it is a very real problem that you MUST understand before booking any private rental. This is commonplace in many countries. Private vacation rentals can easily be illegal and still available for booking. It can also be legal and unsafe (not meeting fire code for that country, for example). And of course, it can be legal, safe and wonderful, but how do you know?

Here’s the risk you are taking …

Every time you book a private rental you are taking a risk that they could simply cancel on you with very short notice leaving you in the lurch. In the case of this article about Oahu, huge fines are being enforced as vacation rentals are breaking laws. These are not new laws, as the headline suggests, rather they are old laws, being newly enforced. Due to these fines, vacation rentals are shutting down and cancelling current bookings (on very short notice) in order to avoid HUGE fines which in turn leaves the incoming vacationers in a panic.

Don’t think for a second that even if the rental IS legal that the owner can’t cancel. They can, and they do, regularly. Maybe their septic system needs to be pumped, they have a leaky roof, their fridge went caput, the renters who were there a day before you trashed the place and it needs repairs, or their family is coming to town and they need the place … so they cancel your reservation. Some even list their rental on multiple sites and if someone offers a higher price after you have booked they’ll cancel you to accept the higher bidder from another site.

What are you going to do if your rental cancels the day before you stay there? What if you are in transit and don’t get the notification until you show up and there is no one there to greet you? What if you do get one or two weeks notice, but you can’t find any other rentals in the same price range that are still available? What if everything is sold out because it is high season?

Sure, in most cases you’ll get your money back, but where will you stay for the night and for the rest of your vacation? How much time will it take out of your precious vacation to find a new place? And, how much is that going to cost you on short notice?

Lots of private vacation rentals go perfectly. I’ve had many of those experiences and met many wonderful people around the world! Those are the ones you hear about … the perfect ones. They can be great, but you need to know there are two sides and you need to decide, is the risk worth it for you?

If you’d like to explore vacation rentals that are legal, safe and operated by management companies rather than individuals, get in touch. Sure, they are not quite as cheap, but they do come with more support, more peace of mind and often more charm!

You can reach me by email or by phone at 902 402 7646.

Note: The included photo is of one of my favorite Air BnB rentals in beautiful Buenos Aires when I lived there in 2015.

Sustainable Travel with Wilderness Safaris

I recently spent three weeks traveling in Africa having some of the most amazing and fulfilling sustainable travel experiences of any of my travels to date. Let me share with you a little about why this trip was so different and so special to me.

For the first nine days, I traveled with Wilderness Safaris. They are a conservation company dedicated to protecting and rejuvenating wilderness in Africa, through tourism. What does that really mean? It means that their primary goal is to help restore any damages done to African wilderness through conservation and education efforts. From supporting anti-poaching units, to educating the local communities on harmful hunting practices, to tagging and researching elephants, wild dogs, rhinos and pangolins. To take it even further, they have spear-headed many national and international programs for conservation. They are leaders, not followers.

They have a wide variety of eco-friendly camps throughout Africa, most of which are built with a footprint so light that they could tear down the camps at any time, remove them and you’d never know they existed. I find this absolutely incredible.

When building these camps, every detail has been taken in to consideration from where to place the structures, to the materials that are used, to not cutting trees or driving over delicate areas, to not blocking animal highways, to not putting harmful chemicals into the earth. Every single detail is done with the animals and the environment as top priority. This is amazing!

I traveled with Wilderness Safaris and stayed at four of their eco-camps throughout Zambia & Zimbabwe. I find it hard to put into words what the experience is really like. Here is a quick list of my highlights from an amazing 9 day trip. Hopefully soon I’ll find time to write about many of these experiences more in depth.

  • Walking with endangered rhinos in Zambia
  • Visiting Victoria Falls and exploring the park that surrounds the world’s largest sheet of falling water
  • Traveling in 6 & 12 seat bush planes
  • Staying at small eco-camps where often the number of staff out numbered guests on site. Not only did this lend itself to exceptional service, but also to an extra feeling of remoteness, tranquility and true African bush experience.
  • Meeting, dining with and laughing with the staff, guides, chefs and waiters who were simply the best kind of people. People around the world are generally kind, caring and helpful, but the people of Zimbabwe go far beyond this.
  • Incredible wildlife sightings including the endangered wild dog, hippos at sunset, leopards & cheetahs at the same kill sight, young lions playing in the early morning sun, elephants, elephants & more beautiful elephants!
  • Visiting the Scorpions Anti-Poaching unit. Learning about the importance of their work, the very real dangers of their jobs and their strong mandate to educate the communities to stop illegal poaching practices.
  • Visiting a local community in partnership with Children in the Wilderness where the Chief of the small town was one of the most welcoming, open-minded people I have ever met. He absolutely blew my (incorrect) expectations away.

If this kind of life-changing, perspective-altering trip to Africa is what you are seeking, get in touch to talk about making it happen. You can reach me Monday – Friday 9am – 5pm, or in the evenings or on weekends for emergencies, by chance or by appointment. Or, you can email me at your leisure.

How the 737 Max 8 issues affect travelers

31JUL19
Earlier this year, tragically over 340 people were killed in two separate incidents involving 737 Max 8 planes, one in Kenya and one in Indonesia. While the sudden deaths have undoubtedly taken a toll on the friends and families of the victims, the world of tourism and the multi trillion dollar business of air travel has continued on, albeit with many modifications and changes.

In March 2019, 737 Max 8 planes were grounded worldwide until further information was gathered and until they could be deemed safe to fly.

Were the two crashes related? Was it pilot error? Lack of training? Equipment malfunction?

While every news outlet seemed to have ‘the answer’, somehow, all of ‘the answers’ were different which means, as usual, that while they were reporting on what they call ‘facts’, the real story would not unfold for months later. In fact, the real story is still unfolding and while we have new ‘facts’, the planes are not back in operation, so it seems to me, the story is on going and anyone stating a date when they will be back in operation is speculating.

WHAT IS HAPPENING NOW?
As of July 30, 2019,  it has been announced that Air Canada, along with Southwest Airlines and likely various others to follow, have pulled their 737 Max 8s out of rotation until January 2020.  Until today you were able to book a fall flight from Halifax to London, even though it might not exist come fall. Today, they removed that uncertainty and have cancelled or replaced the routes operated by the 737 Max 8s until January, giving passengers some relief and stability in booking their fall / winter travels.

WestJet has pulled 737 Max 8s until at least Nov 4th, 2019.

HOW  DOES THIS AFFECT YOU AS A TRAVELER?

1. Not only do airlines have to reroute passengers, most of them need to do so with fewer planes in rotation, at a time when more people are traveling. In the end, that means that demand for the available number of seats is higher.  More people traveling + fewer planes flying means that you need to book earlier than normal and you need to be prepared for higher prices than what you may have historically paid. This is not a price hike … it is simply that the cheapest seats sell out early and if you are waiting until 1, 2, 3 months in advance to book your flights, then there may not be any of the cheapest seats still available.

This also means that popular routes are more likely to sell out and that more people will be doing advanced seat selection to ensure they get the seats that they want, rather than waiting until check in when it is getting harder and harder to get your choice seats.

2. May of the flights that were previously direct out of Halifax to various parts of Europe no longer exist. The one most people are missing the most is Halifax to London with Air Canada.  Now, you can expect to fly to Toronto or Montreal before heading across the pond to Europe with Air Canada. You can still fly direct from Halifax to Dublin, London Gatwick, Glasgow and Frankfurt. The problem is the routes forward from those locations with partner airlines are not well priced or well connected.

If you’d like to see the extent of Air Canada’s route changes, take a look here.

3. Many routes that had twice daily or daily service have been cut back to once daily and a few times a week. This is in order to free up planes to take over routes that were operated by 737 Max 8s. In turn, this means that those routes are now twice as busy because trust me, none of this has stopped people from traveling.

4. You can now book your fall / winter travel with Air Canada (and other airlines following suit) with better certainty for your flight routing and air craft type.  There may still be time changes and aircraft changes, as there always have been, but it won’t involve you flying on a 737 Max 8 until they are cleared to return to service.

5. If you have a flight booked on a 737 Max 8 route from now until January 2020, such as Halifax to London with Air Canada, your airline or travel agent will be in touch with your new routing, or in most cases you’ll have the option to cancel for a refund. I have already seen changes coming through for clients up until November 2019, so I would anticipate that if you have flights for November / December that were on 737 Max 8s, that those changes will be coming in the next few weeks.

6. Telephone wait times for the airlines are always long, but now they are longer. Grab a tea or coffee, get comfy and try not to lose your mind. The call-centre agents are working through requests as quickly as possible. It’s frustrating for everyone. Try to be kind.

If you are working with a travel agent, they often have access to agent-only lines with special service, however, these wait times can be long as well, so also have patience with your agent. Many days I spend 30 – 45 minutes on hold with airlines, sometimes 2 or 3 times a day.

7. If you’ve booked with a travel agent (give yourself a pat on the back), they are likely already taking care of this for you and you can sit back and relax.  In my case, I advised most of my clients booking in the last couple of months, for this fall, to choose routings that avoided the 737 Max 8 as I did not have confidence that they would be back in rotation any time soon. That doesn’t mean that some of those flights won’t be adjusted though as they have to move aircraft around to cover different routes.

8. If you are booking flights in 2020, pay attention to your assigned aircraft. If you are booking a flight operated with a 737 Max 8, there is no guarantee that it will be operating in January, Febuary, October 2020. We simply don’t know when they will be back in service. Keep an open mind and know that if the planes are fixed and deemed safe, you’ll have the best route. If they are not back in operation, be prepared to be rerouted.

9. Travel Insurance is so very important to protect your travel investment and interruptions that you may encounter along the way. However, it is also important to note, that at this point the issues with the 737 Max 8s are ‘known’ variables and to my knowledge, most insurance policies will not cover you for issues due directly to change of routing / cancellation if you are booked on a 737 Max 8. If you purchased your policy before the flights were grounded, then you are covered. For full details on your policy, you should check directly with your insurance company as they all have different rules.

LOOKING FOR DIRECT FLIGHTS OUT OF HALIFAX?
Right now, your options are limited to other cities in Canada, USA, Dublin, London (Gatwick), Frankfurt and Glasgow. In the winter season, we’ll again have direct flights to several Caribbean options.

While not completely up to date, you can check the Halifax International Airport Authority Website for what we ‘normally’ have for non-stop flights from Halifax.

NOT SURE WHAT TO DO?
When in doubt, book with a travel professional who deals with all of these intricacies day in and day out. You may have to pay a professional fee for their assistance up front, but the time they save you, expertise they have and peace of mind you’ll have in knowing it is done right will be priceless.

If you are looking for a travel agent to give you peace of mind, save you time and take the stress out of planning, I’d love to hear from you. I can be reached by phone, Monday – Friday 9am – 6pm, evenings and weekends by chance, for emergencies or by appointment. You can also reach me by email at your leisure.

Surfing Adventures

Surfing Sayulita

I love the ocean; the colors, the waves, the underwater world full of fish and coral. The power of the waves amazes me, and the sound of them crashing relaxes me. Sadly, its churning motion, the ups and downs and rocking motion also have been known to make me sick. None the less, I’ve taken surfing lessons, gone on a week long sailing trip and been on countless boat rides for snorkeling, diving and transportation around the world without incident. Let’s not talk too much about the ‘with incident’ ones in St. Pierre & Miquelon, Koh Phi Phi and the Atlantic Ocean on my way to Bermuda.

It’s always a challenge for me to go anywhere on a boat as I know that I can get violently ill, and if I do, it is horrible. But, I keep the faith that I’ve been on far more rides where I have been fine than ill.

Other than seasickness, my second fear with surfing is getting pummeled by a big wave as it crashes and getting held under as it churns and throws you in every direction. It has happened to me twice; once in Lawrencetown beach, Nova Scotia while swimming with my sister and once in Sosua, Dominican Republic while trying to get past the waves to go for a swim. Clearly I survived both times, but those few seconds of confusion, no air and the pressure of the wave pounding you toward the sand were really disconcerting.

In 2015, when I was traveling in Puerto Vallarta, Mexico, I decided to take surfing lessons with a friend in a small town called Sayulita. It’s known for it’s calm waters and a great spot to learn to surf. After a one-hour land lesson and lots of practice getting into position, we were off to try our newfound skills on water. We paddled out to where the water was just over my head, turned toward the beach and the instructor told us when to paddle and gave each of our boards a little push to help us get the speed we needed. I stood up on my very first try and rode the wave in.

Surfing Sayulita

I remember the feeling of power as the wave pushed me forward and I slowly took my time to get in the upright position. It was like a friend coming up from behind you and jokingly pushing you, causing you to rush forward, but not fall.

I purposely jumped off the board at the end as I was in fairly shallow water. I was super stoked that I had stood up on my very first wave!

The second, third and fourth waves … well … Let’s just say maybe I had beginner’s luck.

I did manage to stand up on five or six different waves that day in Sayulita before becoming exhausted from paddling and popping up on my board. And it seemed by the end when this next photo was taken that I hadn’t really improved that much, but I did have fun!

Surfing Sayulita

When I visited Bocas del Toro in Panama to study and volunteer with Habla Ya Spanish Schools, I signed up for one day of surfing lessons. I expected a very similar experience to what I had in Mexico. I hadn’t done any research, and oh how wrong I was!

I was greeted by Michelle at Mono Loco, one of the best surf schools in Bocas Town. She was incredibly friendly, welcoming and I immediately felt excited to be doing surf lessons with a girl! I very clearly remember my internal dialogue saying ‘Wow. It’s really awesome to have a girl-instructor. I bet she’s really good.’ Surfing is a male-dominated sport, so I expected to have a male instructor and be with a bunch of guys in a class. Instead, I had a female instructor and one other girl in my class from Portugal.

Michelle exclaimed ‘The waves are so great today! I just got back in.”

Me, ‘By great, you mean small and good for beginner’s right?’

She chuckled a bit and said ‘No, they are really good.’

I responded with a nervous chuckle.

We would be surfing an area behind Carenero Island called Black Rock. We had a great classroom lesson on how waves work and how to paddle properly. The importance of scooping under the board was stressed because of the strong current in the area we were going to. I also learned (much to my dismay) that we would be surfing over a reef.

ALERT ALERT

All I could think of was being slammed by a wave and pummeled by the coral and then needing to contact my travel insurance on the way to the hospital with my open wounds.

Of course, Michelle quickly explained that the reef was 10 or 12 feet below and because of the type of waves, even if you got caught in the ‘foamball’, it wouldn’t push you far enough down to hit the coral. Somewhat reassuring I suppose.

She also explained that if we thought we were too late to catch the wave, we could wait for it and dive into it so that the power of the white water as it crashed would wash over us instead of taking us down with it.

I was really starting to wonder what I had signed up for. She was talking about three to five foot waves, in the middle of the ocean. Thinking back though, the waves were taller than someone standing on their board, so they must have been at least six feet, right? They’d be coming in sets and if we missed the first one, we’d just have to position ourselves quickly and we could catch the next. (mmm quickly? How quickly?) She told us how hard we would have to paddle, but then when we needed a rest we could get to the channel and stay there or we could get to the boat and hold on for a bit if we needed to rest.

On the flip side, what’s really cool about the spot where we went to surf is that it is like a giant wave pool, except it’s the ocean! There’s a lull where the ocean goes nearly calm and then a set of four to eight waves come in. If you catch the first one, it regenerates itself and gives you a second and then a third chance all on the same wave. How cool is that?! I could understand it on the classroom board, but would I be able to do it in real life? I was trying really hard not to think about my two fears: being seasick and being in the wrong spot at the wrong time sending me into the foamball.

We quickly positioned ourselves on a demo board and practiced our ‘pop-up’. Easy-peasy on the super steady floor with no rushing wave behind us! And then we were off to catch our boat, grab our boards and catch some waves.

The boat ride was only about five or six minutes and our surf spot was just behind Carenero Island. I’ve zipped past here many times on my way to Bastimentos, Solarte and Popa Islands and admired the crashing waves in the distance. This time, as we approached I got a little (more) freaked out by the size of the waves. They looked pretty big from the front. Oh and when we came around and approached from the back, they looked pretty big from back there too!

Remember my first surf lesson when I jumped off the board at the end because it was shallow? Ya, that clearly wasn’t happening this time. Nor was there any chance to rest with your feet on the ground.

Our boat anchored and within moments I knew I couldn’t sit in the bobbing boat, so I hopped in the water and waited for my board. After waxing up the boards to help us grip better, we set off paddling into the channel (the easy part) where we would go one at a time with the instructor out on the waves. I knew I was in trouble as soon as everyone started paddling and I started falling behind. I was having a hard time just balancing on the board on my stomach. I didn’t remember this part being so difficult.

Finally I caught up and we got the lowdown on where the safe zones were, what to watch for and where to “rest”. The other girl in my class has surfed a few times and was super excited, so off she went with Michelle to catch the first of the waves. Sure enough, she popped up and rode for a bit before paddling back to the safe zone.

I was off to give it a try. I very clearly remember Michelle telling me to get in position and yelling, ‘Get ready. Don’t look back. Just look forward. Start paddling…….. Now! Don’t look back!’ I followed orders and didn’t look back (thank goodness). I paddled as hard as I could until I felt the wave launch me forward like a javelin. I can remember feeling the water against my body, but somehow I was going the same speed, so it didn’t come over my head or take me down. I pushed into cobra position and stayed there. I was too wrapped up in the speed and power of the wave to even think about getting to my feet. As the wave slowed, it regenerated and there was that thrust forward again. This time I thought about standing but couldn’t quite figure out how to make it happen. Cobra worked just fine for me. The wave slowed again, regenerated and one last push put me to the end of the wave area.

I hadn’t made it to my feet but I was super happy to have caught the wave to begin with, to feel it’s incredible power and to have held my cobra position long enough to get me through all three waves.

High fives from Michelle as she had ridden the wave in with me and congratulated me for making it!

We started paddling toward the channel where we would be out of the wave zone and eventually Michelle kindly offered me a tow. I was tiring quickly and apparently despite my paddling, I wasn’t actually moving anywhere due to the current. How this tiny surfer girl who weighs about half of what I do could have enough strength to paddle herself and tow me out of this current was beyond me, but she did. She towed me as far into the safe zone as possible, made sure I was good and then took my classmate out on her next wave.

As I bobbed around in the channel, I was excited to watch each of the other students go out and stand up on the waves. I was a little disappointed that I hadn’t stood up, but reminded myself each of them had previously had one week or more of practice where as I had only ever had one, two hour class. And I gave myself a break.

I skipped my next turn and Michelle took one of the other students out and then returned for me. By this time, bobbing in the water was starting to make my stomach churn. We had been out in the water for a total of about 30 – 40 minutes at this point. I was determined to get another run in. We paddled out to the wave zone (much easier to paddle WITH the current), Michelle yelled at me to paddle and suddenly I felt the wave shove me forward. I got into cobra and held for a second. I started to pop up, but feeling a little tipsy, put my feet back down on the back of the board and rode the regenerations in cobra position again. So, I didn’t stand up … Next time I would get it!

As I struggled against the current to get into the channel, again I was stuck, moving nowhere. I’ve never been so tired from moving nowhere. It was exhausting! Clearly I needed to improve my paddling technique to make it effective. By the time I got back in the channel, the cold sweats were passing over my body. I knew there was no way around it. Soon, I would be sick. After Michelle congratulated me for my second run, I told her that I wouldn’t be able to go again, that I wasn’t feeling well. Disappointed, I headed back to the boat where she suggested I could at least hold on and not have to fight the current. Moments later, she was towing me toward the boat as I had no energy and was likely turning green.

We were within about two meters of the boat when I let go of Michelle’s line. As she turned to see why I had let go, I said, “I’m not going to make it to the boat.” A split second later I was in the water (instead of on my board), holding my board and ‘letting it all go’.

Vomiting while you are actually in the sea has benefits and downfalls. Downfalls, you can’t always keep your face out of the water, you might take in some salt water and you have to tread water to keep yourself afloat. On the other hand, there’s no clean up and relatively little smell, unlike being stuck with your face in a toilet.

Michelle tried to comfort me saying that I’m not the first one to get sick in these waves. That helped a little, but I was still disappointed.

While I was busy emptying my stomach, Michelle waved down a boat that would take me back to shore. She was concerned as she didn’t have any money to pay him, but I did! When they had recommended we leave whatever we could at the surf shop, I decided to take my wallet and cover up in my dry bag. At this point even if it was going to cost me $20, I needed out of the waves and back on land.

Exhausted from paddling against the current for 45 – 60 minutes and weak from puking in the sea, I had to find the energy to lift myself into the little boat. There aren’t any ladders to climb up, no sand or rocks to push off of, just pure upper body strength with a scissor kick of the feet. Attempt number one was hilariously unsuccessful. Attempt number two was successful but far from graceful. I lifted myself up to boat level which was well above my head and struggled to push up far enough to tip my balance into, instead of out of the boat. Chin first, I tumbled into the boat like a beached whale and sprawled out on the hard wooden seat. And then I giggled again at the ridiculousness of it all.

Michelle gave me my water bottle, dry bag and sandals from our original boat and waved me on my way. I thanked her for all of her help and sped off into the rolling waves.

I’m sure we took the long way back as the boat captain was looking for other tired surfers to take back to Bocas Town, but none were to be found. Everyone else was bopping around in the waves or popping up and riding the big ones in. When we docked, the captain asked for a measley $2. (I was prepared to pay up to $20 if I had to) I gave him a little over $3 and thanked him for getting me out of the waves.

Despite having been seasick, I don’t for a second regret the adventure. I just wish that I had done my research. If I had known I was going to open water I would have:

  1. Taken Gravol
  2. Not eaten pineapple pancakes for breakfast
  3. Maybe chickened out and not gone at all. Ok, probably not. I would have been nervous for longer, but I still would have gone.

If you are planning to try surfing for the first time, find out what the location is like. Prepare yourself if you are prone to sea sickness and enjoy every second of that pure natural energy behind you when you catch your first wave. Even for me, it is a feeling that I’ll never forget! I’ll give surfing another try one day. I think I’ll go back to the small, beach-break waves and maybe take some Gravol next time, but I’ll get the hang of it and you can too!

Royal Livingstone

Royal Livingstone

In the midst of planning my trip to Africa for 2016, I attended the Virtuoso Travel Week Conference in Vegas. Virtuoso is a consortia for some of the best luxury travel agents and suppliers in the world. I set my focus for the conference on learning more about Africa and connecting with the best of the best. I would say I met my goal with flying colours as I truly made some of the warmest connections ever.

One such connection was the lovely Emmanuelle who I met at the Virtuoso Active and Specialty Travel tradeshow. With a huge, warm smile she greeted hundreds of travel agents over and over and never seemed to fade. When I told her I would be visiting Africa she instantly said ‘You MUST come visit us.’ And so, it began. I contacted Emmanuelle with my dates and from there, the Royal Livingstone took care of my booking and making sure that my transfers were arranged seamlessly to fit in between my other two tours.

In all of my travels, I can honestly say this was the warmest, friendliest welcome I’ve ever received from a hotel. What a delight for my very first Virtuoso Experience! Not only were the staff wonderful, I was also treated to a welcome drink, canapés and check in from the bar/lounge instead of waiting at the front desk. I met the lovely on-site general manager and learned a bit about his history in the industry and how he had come to work at the Royal Livingstone. I was then taken by golf cart to my room, not allowed to lift a finger for my luggage and given a room introduction by my butler, Kennedy. Speaking of friendly, Kennedy had a smile that engulfed his entire face and although I didn’t call on him for much, he was there to assist with anything at all that was required. I’m not sure if all butlers are as good as Kennedy, but he anticipated my needs so well that he always seemed to beat me to whatever I might have needed!

The staff at the Royal Livingstone were truly professionals. They were attentive but not intrusive. Service was quick, friendly and always with a smile. Even the gardeners and maintenance staff smile and say hello as they go about their work. I hear that this service is part of the culture in Zambia in general, but I can say for sure that it far surpassed the service I had received in three other countries so far on my journey.

And the location. Oh the beautiful location with wild zebras and giraffe wandering around outside your patio window and on the grounds around the pool! And you could hear hippos grunting in the Zambezi River while you watched the sun go down on the most perfect day. Don’t worry, they have an electric fence to keep them off property.

Not only would I recommend staying at the Royal Livingstone Hotel, I would recommend if you are visiting Victoria Falls in Zimbabwe, to make the extra effort to go to Livingstone, Zambia just for the hotel experience (they are bordering towns, separated by a bridge). And, of course, I can help you get there! Just drop me a line. I’d love to tell you all the details and help you decide if it is a good fit for you! Traveling solo? That’s ok, I was too! Don’t shy away from luxury hotels if you are alone. You deserve it too!

Check out a few of my favourite photos from my stay at my favourite hotel from my travels (so far), the stunning Royal Livingstone.

Travel Nightmares Part 4 – Night bus to Bocas

Panama City Rainbow
Bus travel has never been my favourite, but when given the choice between a $30 bus ticket and a $150 plane ticket (each way), I chose the cheaper one. On top of that, the planes from Panama City to Bocas del Toro are quite small and my luggage was considerably over the weight / size restrictions, especially after purchasing extra clothes and toiletries when my luggage was lost a week earlier.
After overlanding (large truck / bus like vehicles that you travel in for hours at a time) in Africa in October / November 2016, it was unusual that only minutes after starting to move on the bus in Panama that I did not feel well. The bus was dark inside and the sun was setting outside the window. I was squished against the window by the tiny human who had been maneuvered in between her mom and I in the seats made for two. I was annoyed, but it wasn’t the end of the world.
As the bus moved moved through traffic and across the bridge, I felt a wave of adrenaline pass through my body. It was a combination of the feelings you get when you trip and almost fall, and that which passes over you just before you vomit. As I sat there with this coldness that had passed over me, I didn’t quite know what to think of it. In my head I was trying to figure out if I was going to be sick or if the last turn on the bus just surprised me. As my mind went into overdrive and the cold claminess didn’t subside, I started doing mindful breathing to calm myself down.
And here I was 15 – 20 minutes into the bus ride doing what looked like Lamaze breathing. As much as I tried to calm my thoughts, they wouldn’t stop. I was obsessed with figuring out why I felt so strange. Was I getting sick? Was I going to puke? Was I having a panic attack? Was I scared? Was I uncomfortable? Was I having balance issues from the cold that I had had for the past couple of days? How could I stay on a bus for 10 hours like this? Over and over these questions ran through my mind at breakneck pace and I tried to answer them while breathing in and counting to six and then letting it go and counting to six.
This cycle continued for about an hour or a little more until the sun was completely down and the bus had gone completely dark. The mom beside me had picked up her child and was now breastfeeding, so I at least had a little more space to be comfortable, but that didn’t matter. It was time.
All of a sudden I knew I wasn’t going to be able to hold it in. I knew that I was going to be sick, it was just a matter of time. My body was in a clamy, cold sweat and I had started to shake. I literally climbed on my seat to step over the mom and baby, as when I said I needed to get out, she just looked at me. I couldn’t wait, I needed out of that seat. I wobbled and rocked my way to the front of the bus as it charged along the highway. I knocked on the door that separates the driver and assistant from the passengers and as soon as the assistant opened the door, I immediately sat down on the floor, blocking the door from being shut.
The guy just looked at me, not sure what to think. I started to try and talk (in Spanish) and realized that I was breathless. I would say one word and then gasp for air before finding my next word. And then the tears started rolling down my face. In the best broken Spanish that I could muster I told the assistant that I was sick and that I needed to get off the bus. A combination of concerned and confused, he tried to explain that I couldn’t get off the bus at that moment. He asked what was wrong. Again I tried, through my breathlessness to spit out enough words that he would understand that I couldn’t breathe and that I couldn’t stay on the bus. It was in this moment that I realized I was having a full blown panic attack; something that has only happened to me once or twice in the past 10 years. Thankfully I recognized what it was and did not think I was dying, but none the less, I wanted off that bus. It’s a horrible feeling, not being able to control your breathing and not being able to calm yourself down, especially with no clear reason for why you are upset to begin with.
If you can imagine when someone close to you passes away and you find out suddenly. Then you start to cry, which turns into uncontrollable sobbing and thoughts swirling around in your mind like leaves in a wind storm. You cry so hard that you nearly forget to breathe and then you gasp for air before the sobbing starts all over again. For me, it was much like this except the tears were minimal and the gasping for air was amplified.
The assistant told me as nicely as possible that I couldn’t get off the bus because there was no where to pull over. We were on a twisty, turny highway going down the side of a mountain and sure enough, outside the window I could see there was no shoulder, just a ditch and forest.
He told me that I couldn’t stay seated there on the floor.
I told him that I couldn’t move.
He explained that our next stop (Santiago) was over an hour away and asked if I could wait until there. I told him no. Although I didn’t know what other option I had. It wasn’t like they could leave me on the road.

The assistant and driver chatted back and forth, but I couldn’t focus on their conversation (in Spanish). The best I could do was focus on breathing. They decided that there was a town coming up in about half an hour and told me they could let me off there. They told me there would be a couple of hotels there and asked if I could go back to my seat until then.

Wobbly and unbalanced, I made my way to the middle of the bus where I had been seated. Through my tears and exaggerated breaths, I asked the mom who was seated with me if she could move to the inside and she did. About five minutes later, the assistant came to the back to get me and brought me to the front of the bus to sit in his seat and he would stand.
Being too weak to carry anything and too sick to care, I left everything in my seat. My camera bag, my laptop bag, my money and my cell phone. Yes, I was THAT sick. You know it’s rough when you leave all of that stuff behind on a bus in another country. And yes, I knew I was doing it, I just couldn’t deal with it. The only thing I could deal with was trying to get enough air.
After the assistant got me seated and buckled in, he went back for all of my things and brought them to the front of the bus. He opened the window to give me a bit of fresh air, although it was hot and sticky, it was still appreciated. I couldn’t look down or turn my head to go digging through my bags as the motion was overwhelming, so I had to get him to find my cell phone for me so that I could try to call someone at my Spanish school to help me find a hotel at the next community. It would be even worse if I got off the bus and had no where to stay!

I tried one phone number, but being a Sunday night, there was no answer. So, I called one of the teachers from the school that I had a number for. And the process of me trying to spit out words while gasping for air and crying started again. It’s one thing to focus on your breath and try to keep yourself calm, it’s another to try and express yourself. Then, try to find words in another language because no one speaks English!

I’m sure the teacher didn’t actually know what was going on, but he understood that I was sick and needed off the bus. After a moment, I passed the phone to the assistant and asked if he could talk to the teacher on the phone. He looked at me like I was crazy, but said hello. The assistant was able to explain where we were and what town was nearby. From there, the teacher told me that he knew the area well and he would help me. My mind was so relieved, but unfortunately it didn’t help  me calm down.

The cold, claminess of my body had not passed, but all of a sudden another wave of chills rushed through my body. I had a plastic bag in hand, turned my head away from the driver and well, you know the rest. I don’t need to describe it. There I sat, in the assistant driver’s seat being violently ill while gasping for air through a panic attack.

The next few minutes felt like an eternity; it was relentless. Once my stomach had fully emptied out, the dry heaves continued.
I wanted to hide.
I wanted to stay still.
I wanted to breathe.
I wanted off the bus.

I felt horrible that I was vomiting in close quarters with two men who were complete strangers and were seeing me at my worst, not really knowing what to do with me. On the other hand, I was glad that they now knew I was really sick as well. The assistant handed me some paper towel and offered to take my plastic bag. I wasn’t ready to tie it up and part with it quite yet though!

As the dry heaves wained, I was able to check my cell phone messages again. Looking down and reading were not particularly easy, but I managed. I had to ask the assistant driver to respond to the messages as I wasn’t able to look down long enough to type. The motion was overwhelming. The teacher was able to secure me a hotel in a small town called Anton. The town was along the highway so the bus could just pull over and let me out.

I was glad to have not parted with my plastic bag as my heaves continued right up until the route flattened out and we could see a row of lights from the businesses along the highway. I certainly didn’t feel well, but I sure was happy to be getting off the bus.

The bus slowed and pulled over in front of the small hotel the teacher had told them about. The assistant helped me down the stairs and out the door as I was very shaky. And he carried all of my things for me. He rearranged the luggage under the bus to find my large, heavy red suitcase and took it inside the hotel for me. I didn’t think quickly enough to give them a tip, but I was able to say ‘Muchas gracias’ from the heart.

I’ll never really know if I was going to be sick, therefore I had a panic attack because I was worried about it, or if I had a panic attack that induced vomiting. Either way, they came together and were horrible. I wasn’t feeling particularly troubled by anything while I was sitting on the bus. I wasn’t worried about the journey. I was settled in for the next 10 hours. It really just came over me like a stormy ocean with lots of swells.
The best I can devise, without talking to a professional, is that the stress of a missed connection, lost luggage, arguing with Air Canada, the heat of Panama, being tired of traveling and the unfriendly turnstile lady, all exploded at once.
What I can tell you is this. Just like sobbing for hours and gasping for breath leaves you exhausted, so does a panic attack. After my things were in my room at the hotel, I went to buy water, brushed my teeth and went to sleep at around 9pm, with no idea of what the next day would hold for me. I would need to find a way to continue my journey (another 8 hours by bus and then 30 minutes by boat) to Bocas del Toro. Or, would I go back to Panama City and fly to Bocas? I knew that I was in no place to be trying to make decisions at that point.  Sleep was the only option.

Travel Nightmares Part 3 – Bus Station 1

Panama City Sunset
Panama City Sunset
As the sun was setting in Panama City, I was sitting on a big coach bus getting ready for a 10 hour overnight journey to Almirante, where I would catch a ferry the next morning to the islands of Bocas del Toro. Bus travel isn’t my favourite and bus travel in Panama is now on my ‘never again list’.
Bus stations in general aren’t the friendliest places anywhere in the world. They are often unorganized, chaotic and dirty. I had started my bus journey by arriving an hour early to make sure that everything would good smoothly, or so I thought. I asked the lady at the turnstiles (in Spanish) if I needed anything other than my receipt. She said no, so I thought I was all set.
In the waiting area, there were no easily accessible seats for someone like me with two carry ons and a suitcase. I strolled over to the wall where others were standing, leaning and kneeling. I set all of my luggage beside me and sat down on the dirty floor. I didn’t really want to stand for the next hour until boarding. I was wearing black work out pants and a t-shirt, what harm would a little bit of dirt on my ass do?
Not five minutes later, the same lady from the turnstile moved around the room at the pace of a sloth, and when she came to me, she told me in Spanish that I was not allowed to sit on the floor, I’d have to get up. I’m pretty sure I responded with ‘En serio?’ (which, in hindsight probably didn’t help me at the next point of contact). I got off my butt and squatted instead of sitting. Because, seriously, sitting on your haunches against a wall isn’t against the rules, but your bum on the ground is?
Eventually a seat opened up and I moved myself and my luggage to a chair that was about as clean as the floor I had been sitting on.
About half an hour later, the call for my bus was made and it was like a mad dash of sloths to the turnstiles. This cracks me up because it is so true. There’s no such thing as hurrying or rushing here. However, people will slowly move toward the gate all at the same time making sure to take up double the room necessary so that no one else can pass by. One person might be totally in your space, breathing down your neck from behind, but then the family in front of you has luggage and boxes strewn about in no particular order, blocking anyone from walking through the main path. It’s such an interesting (and frustrating) experience.
Finally, I arrived at the turnstile and I see people using a card to gain access to pass through the gate. I showed the same lady my paper and she waved me away. She didn’t use any words, just signalled that I could not pass. I stood my ground and asked her what I needed. She rambled on something about a card and waved other people to come past me. I didn’t move. I asked the lady (probably not in my nicest tone – in Spanish) where I could get this card. She basically said ‘Over there.’ and with a nod of her head in the direction of the ENTIRE busy hallway / bus station behind me. I mumbled ‘thanks’ (for nothing) and turned to make my way backward through the herd of sloths.
Another local lady was watching the situation unfold and she looked at me like I was a lost puppy.  ‘Tell the girl where she can get the card,’ she said, annoyed at the lady. The lady just looked at her and then pointed with her finger instead of her chin to where I should go ‘over there’. The local lady just shook her head with a look of embarrassment on her face.
I had been an hour early, asked if I had everything I needed and still was turned away at the gate 15 minutes before the bus was to leave. So much for trying to be proactive and have things run smoothly.
I rushed backwards through the crowds to go find this elusive counter and a card that I didn’t know I needed in order to catch my bus on time. I still don’t know what the card was for, but I paid a couple of dollars for it and in the end, it allowed me access through the turnstile and away from the nasty lady.
I dropped off my luggage for under the bus and got a ticket to show it had been received. I jostled for my place in line to get on the bus. It truly amazes me that people will actually push you out of their way to get on a bus that everyone is getting on anyway. And we have assigned seats, so it’s not even about getting a good seat. Locals pushed in front and all around me and physically separated a dad and child of about three years old as they were busy pushing their way on the bus and not worrying about the little one at knee height. Lucky he didn’t get kicked or fall over.
I settled in to my window seat. Ate my bag of bbq chips for dinner and crossed my fingers that no one would be sitting beside me so that I could stretch out a bit on the ride.
As the bus powered up, I was still sitting alone. Could I be so lucky?
No.

A lady and her toddler climbed on the bus last minute and made their way toward my empty seat. The lady smooshed the child in between us on the seats and settled in for what was sure to be a long ride.

And a long ride it was …

Travel Nightmares Part 2 – Hate

My luggage

In continuation of my Travel Nightmares Part 1 – Love, not everything went so well on my journey from Canada to Panama in December 2016.

While being pampered in Air Canada Premium Rouge class with extra snacks and upgraded food, I advised staff that I was supposed to connect to a flight to Panama but that it had likely already departed. They told me there were a few others on the flight with the same connection and that there was no current update, but we could talk to Air Canada staff after we cleared immigration, about any arrangements that needed to be made.

This is where my luck ran out and everything went downhill fast (or maybe slow would be a better description).

I was the third person off the plane and second person in line to go through immigration when we arrived in Kingston, Jamaica. The officer checked over my passport, asked me a few questions and asked for my boarding passes. When she discovered that my connecting flight had already departed, that’s where the real ‘fun’ began. She asked me where I would be staying. I explained to her that I needed to find an Air Canada rep in order to find that information out. I also told her that I was told there would be someone to speak to after I picked up my luggage (which was after immigration). She would have nothing to do with it. She told me she couldn’t let me pass until I could tell her where I was staying. I tried to explain my case again but no luck. I told her there were others in the same situation and that I thought they had already passed through, but she stood her ground. She kept my passport even though I pleaded to have it back and sent me to the back of the hall to an information desk where ‘apparently’ I could talk to ‘someone’.

The information desk was unattended, but I hollered ‘hello’ and heard an ‘I’ll be there.’ So, I waited. A nice lady come to the front, but unfortunately I wasn’t my normal chipper self, having just had my passport held and denied entry into the country that I wasn’t even supposed to be staying in. She called an Air Canada rep over the intercom no less than five times. Eventually a lady sauntered over (I’m still not sure if she worked for Air Canada or not). I explained the situation, including that I didn’t have any information on my connecting flight as we were just arriving and Air Canada had not given us any information. Further to that, I couldn’t get past immigration to find out if my flight had already departed or find a rep to discuss my situation. The lady was quiet. Not mean or unhelpful, just not very communicative. She made a couple of calls and told me that Air Canada had arranged for all of us to stay at Pegasus hotel for the night, but that we would have to call Aeroplan (because each of us were flying on points redemptions) to rebook our flights. Apparently we could do that after customs and immigration. She told me to bring my passport and come with her, to which I had to re-explain that the immigration officer held my passport and wouldn’t give it back.

Off the two of us went to the desk to get my passport back and sort this out. Except, the immigration officer didn’t just need where I would be staying, she also wanted to know which flight I would be departing on. Now, I understand that to be let into a country they want to know when you are leaving. This is a fairly standard rule. But, my frustrations were ever compounding because Air Canada had not rebooked my flights or provided any information. At that particular moment in time I was stuck in a country being denied entry, but also not able to make any further arrangements. And, I’m not in possession of my own passport. Of course they wanted me to call Air Canada Reservations right then to get flights sorted. Um no. I was not paying roaming charges from Jamaica to call Air Canada and wait on hold to sort this out. There had to be another solution. After all it wasn’t my fault that the weather was bad, the connections were missed and Air Canada left us to fend for ourselves.

The lady who was trying to help me disappeared without a word (would she return? I didn’t know). I connected with two of the other passengers who were just about to try their luck going through immigration. And then the lady came back, asking us all to come to one specific immigration desk. Except, the immigration officer still wouldn’t give me my passport. I waited for her to finish with the next client and saunter her way over to the other desk. One of the other girls who had been on my flight had actually been sent to a holding room without any information or her passport and she was just rejoining us.

In the end, we all made it through immigration somehow and were told to go to counter 41 after we had our luggage. There we would find a phone and could call the Air Canada rep to come out and talk to us about our hotel, transfer and hopefully our new flights.

You may remember in Part 1 I talked about how much luggage there was for all of the Jamaicans heading home from Canada after Christmas. Passengers had too much carry on luggage that was then put into checked luggage, plus, I’m sure more than half the plane had two bags (or boxes) per person. It was a steady flow of luggage coming along the belt, but it went on for an hour or more before they loaded the last piece. The other passengers that had missed their connection had gathered their luggage about 45 minutes into the process and left to see what they could find out about their flights and transfers. I told them I’d catch up as I suspected my luggage didn’t make the connection in Toronto and I would have to file a lost baggage claim.

My luggage
Last seen when I took this photo in Halifax Dec 29th at 3:45am

I waited for the belt to stop and the remaining bags were removed from the belt. Mine was nowhere to be seen, so off to the baggage counter I went. Go figure, it was unstaffed. I asked another staff member if there was an Air Canada rep around and she said ‘Ya, someone was here,’ and then turned her back to continue her conversation with a colleague. A minute later I approached her again and asked, as politely as I could after all of this, ‘Could you please help me find the Air Canada baggage rep?’ She sighed, started asking a few people and slogged off looking to see if she could track someone down.

When I turned around, there were now four or five others lined up at the Air Canada desk. A few minutes later, I jostled my way back to the counter when the rep finally arrived. I gathered the required paperwork to fill out and quickly returned it to the desk, anxious to get out of there and on to the next obstacle.

Although I was the first person to hand over my paperwork, somehow I was the second last person in the line to have my paperwork completed. Seems as though mine was more difficult, or maybe I had someone new working on my file. After a good 20 – 30 minutes at the counter, I was sent to stand in a line up to go through customs with a piece of paper saying my luggage had been lost. Thankfully they had created a separate line up for us because 100+ Jamaicans were still waiting in the customs line up to have their luggage approved for entry. I’ve seriously never seen so much luggage!

I had no issues at the customs desk, returned the piece of paper to the baggage claim area and made my way out the doors, officially into the heat of Jamaica.  Now the hunt was on for counter 41 where I hoped my fellow displaced passengers would be waiting for me, although I was a little skeptical as I had been well over an hour longer than them in the baggage area. After checking with the info desk, I was directed a few hundred meters away to the departures area where I would find counter 41 and my ‘pals’ waiting for me. Apparently they had come looking for me a couple of times but weren’t allowed back into the baggage area, so they just had to wait for me to appear. They had used the phone and spoken to an Air Canada rep who had told them that we would be staying at a different hotel, the Knutsford Court Hotel and we would all be transferred there as soon as I arrived. They had tried to make arrangements for their flights, but there wasn’t a phone available for use for that purpose, so it would have to wait until we got to the hotel.

Of course, the Air Canada rep had gotten tired of waiting for me (for over an hour) and had gone on break or to do something else and told the others to call through on the phone when I arrived. Because I already told you that the story keeps getting worse, it’ll be no surprise that dialling through on the phone line got nothing but a busy signal for the next 15 – 20 minutes while we continued to wait and had no contact with the rep and no way to call our transfer driver to take us to the hotel.

One of the other passengers went to talk to staff from another airline and ask for help. I asked one of the airport staff to help us and eventually the Air Canada rep appeared again. She called our transfer driver, introduced us to him and as we were about to load our luggage into the vehicle, she realized he wasn’t the right driver, so she re-introduced us to someone else. Gah! Seriously?

The five of us piled into two different vehicles and off we went in what we hoped were the correct vehicles, going to the correct hotel. We had touched down at around 4pm local time and it was now after 7:30pm as we were arriving at the hotel.

Check in at the hotel went smoothly, thank goodness as just about all of us were ready to burst from frustration. The hotel even offered to let us use the business centre phones to call Air Canada to sort out our flights for the next day. Unfortunately Air Canada and Aeroplan 1-800 numbers don’t work from International phone lines and they don’t provide a regular number. One couple had a travel roaming package for their cell phone, but that also wouldn’t help because the 1-800 number still didn’t work from Jamaica. Frustrations mounted even higher. We had really been left in the lurch.

I was slightly less panicked than the rest of the people as I knew I would be able to use Skype to call the 1-800 number. (One of the many useful pieces of information I’ve learned while being a digital nomad.) I told the others, but of course not all of them had Skype, or laptops. I offered for everyone to come to my room and we could try to do all of the changes at once, if the internet connection would hold.

One of the girls dropped by just as I was dialling Aeroplan as we had been advised they were the ones that would have to take care of it for us. We waited on hold for 1 hour, 16 minutes and 12 seconds (Skype shows me these stats). At about 45 minutes, one of the other girls came to visit and said that she had messaged her parents in Toronto. They weren’t able to get through to Aeroplan because of the long wait time, but they had gotten through to Air Canada and her flight was all taken care of for the next day’s departure. She was in the clear. As we continued to wait on hold with Aeroplan, I had the idea to call the travel agent line from Air Canada. Originally I hadn’t thought of it because we were told to call Aeroplan specifically. (Good thing I just did 10+ hours of Air Canada certification training to help my agency keep access to this special service line because it sure came in handy!)

Air Canada Certificate

About 30 minutes later, the staff at our travel agent line had my flight and one of the other girl’s flights all taken care of. There were a couple of glitches, such as the internet cutting out and dropping the call … but in the end, a second call, even with a different agent on the line and everything was sorted.

What a relief, right?

We headed down to have dinner at the hotel restaurant at close to 9pm and the last couple of people still hadn’t found a way to contact Air Canada as the 1-800 numbers weren’t working from Jamaica. I went and ordered my food and then came back to check on them to see if they had found another number. They hadn’t. I called the 1-800 number for them via Skype on my phone and advised there would be quite a wait time. I left them with my cell phone hoping the internet connection would hold and went back to have my dinner.

Unbelievably, an hour later when I was done dinner, the poor lady was still on hold. Actually, she had spoken to someone, gotten nowhere and was back on hold. It was a never-ending story for these folks.

I jumped on Skype on my computer while she continued to hold on my phone. I called the travel agent line again and had it sorted for her in another 20 minutes. Meanwhile she had still gotten nowhere with the phone call she had been on for a total of 1 hour, 42 minutes and 7 seconds.

What a disaster.

Finally, around 11pm, all five of us were sorted with new flights for the next day. Our transfer had been arranged and with any luck, we would arrive in Panama City 24 hours later than planned.

Just when you think the story has a happy ending …

With a good night’s sleep under our belts, we headed to the airport on time and there were no line ups to check in at the Copa desk (one of Air Canada’s Star Alliance partners). The first couple checked in with no problem. Done. Ready to go. The other two girls were at separate desks. One agent was asking for the girl’s proof of departure from Panama. At the other counter, the agent was telling the other girl that she could only check one bag and that her second bag would cost $125 USD to check through to Panama. This was after the bags had arrived in Jamaica without any fee. The real kicker on this though was that her second suitcase was full of items that she was planning to donate when she arrived in Panama.

At this point, my lost luggage was actually a blessing in disguise. Imagine! Since I had no luggage to check with me, I was able to check her second bag as my own for no cost. Problem solved … until they had difficulties finding my newly booked flight! Seriously, the complications just don’t stop!

I’ve got to say though, that between all of us being rested and in better state of mind and the Copa Airlines staff who were super helpful, these issues were handled much better than those of the very long day before.

While I’m now checking-in luggage for my new friend and the Copa Airlines staff are trying to get my ticket to appear on their system, the girl at the other counter is stuck with the same problem … her ticket won’t appear on their system. Thankfully the Copa staff were proactive and started talking to the manager, conversing with Air Canada and making sure it got fixed rather than leaving us to sort it out on our own. What should have taken five minutes for us all to check in, took 30+. A big thank you Copa Airlines for doing what it took to find the problems, correct them and get us all on that flight.

Fast forward …

We boarded the flight to Panama on time, it was smooth sailing and we finally arrived in Panama City. I was hoping that my luggage would have been sent on the same flight routing as the day before and that just maybe, it might be on the baggage belt with everyone else’s. No such luck. I waited until the end of the luggage unloading and then went to baggage services just in case they had marked it and pulled it before it went around the belt as it would have been traveling unaccompanied. Again, no luck, but they gave me phone numbers to call and check on the status.

This incredibly long story started on Thursday, Dec 29th, 2016 when I left my sister’s house at 3:15am. Tonight as I’m writing the final few sentences, the fiasco is still living on with me as my luggage is currently MIA. It’s now Monday, January 2nd at 11pm.

I’ve been able to confirm that it was *supposed* to be sent to Kingston, Jamaica on Dec 30th. Not much of a confirmation as no one can tell me if it actually arrived there or not. I’ve been authorized by Air Canada to spend $100 USD on essentials which they will reimburse me for. And, I’ve been advised to call back in 24 hours. Apparently, although they take all of your contact information (at home, in destination, hotel address and phone number, email addresses) they tell me that I will not be contacted with an update on when to expect it to arrive. It’s still my job to continue following up. In fact, the agent’s exact quote was worth noting ‘You’ll definitely be contacted sometime maybe, but you should call back to follow up.’ #CustomerServiceFail

Air Canada and Aeroplan, if you are reading this … all five of the customers (including myself) who have gone through this ordeal deserve an apology, some kind of compensation for the hours of hold time, stress of being at an unplanned destination overnight, being denied entry into the country with little to no assistance and left to rebook flights on our own. So much of this could have been avoided if our flights were proactively rebooked for the next day and the information had been communicated to the staff in Kingston, Jamaica. Since hotels arrangements were made for each of us and that was communicated … I’m left wondering why the flights weren’t?

And, because it’s January 2nd and I’d like to start the year on a positive note, I’m very thankful to be in Panama City (finally) and have met a couple of great new Canadian friends! Although sanity was lost during the process, new friendships have been gained.

Ever had a travel nightmare of your own? Did you file a complaint with the company / companies involved? Did they ever respond? Leave me some comments!

River Cruise 101

Douro River, Portugal

River Cruising

For the past couple of years, the river cruise industry has been booming. What once was only for the retired and wealthy, has become a bucket list trip for many and a trendy way to travel for 21 – 45 year olds. It is not just for 60 plus anymore! Be careful though, it’s addictive! You may think it’s a once in a lifetime trip, but river cruise companies boast incredibly high repeat business stats which means you may find yourself floating down a different river each year!

Don’t be surprised if your friends are talking about their amazing vacations on the rivers of Europe, or the excitement of an upcoming trip! You’ll probably hear them swoon about the mouthwatering food, the free-flowing local wines along with the castles and quaint towns to get lost in. It’s a picture perfect get-away.

Why choose river cruising over ocean cruising
River and Ocean cruises have a few things in common, but yet a few big distinctions too. If you are looking to only unpack once and visit various ports, both options have you covered. You can even choose from standard ships to ultra-luxury and various room categories from small porthole windows to balconies or the Captain’s suite, depending on your budget.

Although millions of people take ocean cruises each year, more and more people are looking to River Cruising for a more intimate, cultural experience, making it one of the fastest growing segments of the travel industry. Companies are adding new ships each year to keep up with the demand.

Here is what you can look forward to on your first River Cruise:

Destinations – One of the biggest draws of River Cruising is the opportunity to visit smaller, lesser-known ports along the waterways. While many River Cruises start and finish in big cities such as Amsterdam, Porto, Paris or Budapest, you’ll also be treated to smaller cities and unique excursions along the way. In France you might take a steam train ride in Tournon or visit an olive farm in Arles. You might do a Medieval City tour in Nuremburg, Germany or taste port wines in Pinhao, Portugal. And, did you know that you can do River Cruising in Asia, Russia and Africa too?

Food & Drinks – Be prepared for a culinary treat. You’ll be dazzled with a fresh variety of delectable creations, often made with local produce and meats that the chefs shop for along the way. Each meal will be unique and paired with local wines. Every night will be a fine dining experience for your taste buds, but rest assured, you can dress comfortably and casually. No need for a suit and tie!

The Atmosphere – You’ll find only 100 – 200 passengers per ship on a river cruise in comparison to 3000 – 5000 on an average cruise ship. Think of an ocean cruise as a floating city filled with lots of activities and people. Think of River cruise as a quaint community. There will still be great experiences and activities, but they’ll be more cultural and intimate, less Vegas. You won’t find a disco or a casino on your river cruise, but you will be treated to top-notch local entertainment from nearby communities. And, you’ll also have the opportunity to stay in port some evenings to enjoy the nightlife, a rare find on an ocean cruise itinerary.

The Views – Instead of whiling your time away staring at miles and miles of ocean, sit back and relax with the ever-changing views of rolling hills, Medieval Towns and grand castles slowly drifting by your floor to ceiling windows while you sip a glass of regional wine.

Ah! Doesn’t that sound perfectly relaxing?

With the appeal of visiting several ports, but only unpacking once and the option to explore smaller cities on foot, bicycle or by tour … no wonder river cruising is one of the hottest trends in travel!

What are you waiting for?

INSIDER INFO:

Local wines, beers and spirits are often included with your meals, but make sure you know if they are for purchase outside of meal times or included. Each company does it differently.

Did you know that some ships will pack a gourmet picnic lunch for you to take ashore?

River cruises often sell out nine months to a year in advance, so you’ll find better deals for an early booking bonus rather than a late space special.

Need help deciding what River Cruise is best for you or finding the best value for your hard earned money? Let’s set up a time to chat by phone, or drop me an email. I’ll be happy to help you with your dream vacation!

Phone: 902 402 7646

Email: stucker@tpi.ca

 

Douro River, Portugal
Douro River, Portugal

Travel Nightmares Part 1 – Love

Air Canada Premium Rouge Menu

Anyone who travels regularly has had the unpleasant experience of delayed flights, lost luggage and bad customer service combining into various kinds of travel nightmares. Sadly, this is just part of the travel world. No matter how much preparation you do, you can’t control the weather, mechanical breakdowns, human error or just plain rudeness. All you can do is try to approach it all with kindness.

Errrrrr … hmmm ….

Great advice right? I tried. Really I did.

I’ve been delayed for flights before. I can recall a time when I was leaving for Asia and my flight was delayed due to fog in Halifax. The flights from the night before hadn’t arrived, so we couldn’t fly out. Mass chaos ensued, but being a travel agent, I managed to get a flight later that day with a different routing. United Airways was telling everyone no flights out of Halifax to anywhere for five days as they were booked solid, but I found the options that they were not willing to look for.

I’ve had flights delayed and ended up staying over in Houston, TX on my way to Belize. I’ve had flights cancelled in The Philippines due to political conferences and had to rebook. I’ve been diverted to Quebec city on the way home from Mexico only seconds before landing in Halifax.

I’ve lost my luggage on the way to Peru, on the way home from Mexico, while traveling to Namibia and most recently, on my way to Panama.

You’d think I’d be an expert at things going wrong. But, let me tell you, no amount of travel experience prepares you for all of those things happening in one day and being met with unsympathetic and unhelpful people.

On Dec 29th, 2016 I woke up at 2:45am to gather my last few things before my 3:15am pick up from the lovely folks at One Stop Limo. Thank goodness they are reliable because it is about the only thing that went right all day long! I arrived, got my luggage tags, checked my luggage which was thankfully under the weight limit and cleared security in a jiffy. All the signs of the beginnings of a great trip!

Flight 603 to Toronto for 5:25am boarded pretty close to on time and pushed back only about 10 minutes late to head for de-icing. All normal for traveling in Canadian winter. The flight was smooth until we started our initial descent into Toronto. The captain had warned us that there was weather moving in and that we might hit a bit of turbulence on the way in to land. We did indeed begin to feel a bit of turbulence, but really quite mild all in all. We took a couple of big turns and just as I was beginning to think that we had done a full circle, sure enough the Captain came over the speaker again to advise that weather had moved into Toronto earlier than expected. Snowfall had accumulated and they were clearing the runways with a backlog of traffic waiting. He went on to explain that we had initially been asked to hold for 20 minutes (hence the couple of big turns we had done) and had just been advised it would be 40 minutes. I really appreciated that he was keeping us up to date on what was going on because otherwise my mind gets extra anxious and wonders if something is wrong with the plane. He said we would continue holding for the next 20 minutes and if we were not cleared to land at that time that we would divert to Montreal because we would not have enough fuel to continue holding.

Errrr … mmmm … Not quite so happy to hear of a lowish fuel situation, but at least we had a plan.

Sure enough, another 20 minutes passed and we had not been cleared to land, so after stalling for nearly an hour in the skies above Toronto, we made another turn and off to Montreal we went. 35 minutes later we touched down turbulence free and taxied in to a fueling stop. We had time to check email and connecting flights. At this point, my connecting flight to Kingston, Jamaica had been delayed until 11:30am … there was still a tiny chance that I might make it.

Snow in Montreal

Another 45 minutes or so passed while we refuelled and then the Captain advised that traffic had started moving at the Toronto Airport again. Up, up and away again for our hour long journey back to Toronto. We were supposed to touch down in Toronto at around 7am local time. Instead, we were arriving at around 11am local time.

The staff on board the plane that day were apologetic about the situation, kept us very well informed and advised that there would be staff and a manager on hand at the gate to help all of us with our connecting flights. This was far more than I expected. Despite all of the delays and difficulties, until this point I actually felt it had been handled as best as it could be.

I waited my turn to disembark from the back of the plane and checked that my connecting flight was still delayed to 11:30am. I jumped the long line up of people (sorry people!) to quickly ask the staff if I should run for my gate or wait in line to be rerouted. With a couple of phone calls and a special note for fast security clearance (just at the doors between terminals), she told me they were waiting for me and sent me running.

The Toronto airport is too damn big! Although I set off running, that didn’t last for long seeing as I hadn’t run for at least eight months, plus I had 20lbs of camera gear and another 10lbs of laptop, paperwork and treats etc with me (Thanks for the M&M’s for Christmas mom!). I did what most people do, run, walk and try to catch my breath, run, catch my breath and then make sure I run to the gate so it looks like I ran the whole way. Come on, you do it too!

I got to the gate, went to the front of the line, panting, and said that I was there for the flight. The guy tells me ‘We just started boarding.’ Ug! I ran for that? I thought they were holding the plane for me. Then he tells me that they removed me from the flight because I wasn’t supposed to make it. And, that the flight is full so he would try to find me a seat but couldn’t guarantee it. Gah! I ran for that?

So, I put some money in a machine for a drink of water and ended up with ice tea. Go figure! Not even the vending machines worked right.

I watched priority boarding trickle through and then the masses of Jamaicans with soooo many kids and sooo many carry ons, form a huge line up for boarding zones 3 and 4. Then, my name was called. They had indeed found room for me. Lucky me, it was with priority boarding and in premium rouge class. I went to the front of the priority boarding line and boarded the plane. I sat my ass down in seat 1C, the very front of the plane. My luck continued as there was also room in my overhead bin for my carry on items. About 10 minutes after I boarded, they were already telling people they could not take their roller bags in cabin as there wasn’t enough room in the bins. People were not happy being told that they would have to check their large carry on items. Of course, many hadn’t packed carefully enough for that, so they were unpacking their roller bags to find medications, insulin, duty free, breakables and valuables that they didn’t want checked. What a mess. In all fairness though, this was not Air Canada’s fault. Let me tell you, people returning home to Jamaica after Christmas had a lot of luggage!

Finally, once everyone was on board and doors were closed, I could breathe a sigh of relief that I was at least getting out of the craziness of Toronto and the Canadian weather!

With a piping hot face cloth served up by the flight attendant, I washed the stickiness from my face from my Olympic sprint through the Toronto airport. I’m sure I should’ve received a medal! We were given tablets for our viewing pleasure, a menu to choose our meal option and our choice of orange juice or water … All before take off!

I went for the omelette with goat cheese and sausage. Let me tell you, the upgraded meal was a pleasant surprise! I’ve been known to skip plane meals all together because they often turn my stomach. This, however was served up in hot plates with lovely cutlery, a cloth napkin and tasted like real food instead of mystery mash.

After lunch, with another round of beverages, we were served warm, salted nuts and a choice of chips or a chocolate bar. I didn’t even crack my own treats while I was on the plane.

It’s hard to decide if the price of flying Premium Rouge is worth the extra cost or not, but for me it was a free upgrade and I truly thought the service was great. Good job on Part 1 Air Canada.

Oh wait. Then my luck ran out. Full Stop.

To be continued in “Travel Nightmares Part 2 – Hate” – coming soon.

Feel free to share your sympathies and commiserate with me in the comments!