If you’ve been wondering if you should use a travel agent to book your cruise, let me give you a few reasons why, yes, you should!
Working with an independent travel agent such as Shari Tucker Luxury Travel & Adventures can often be misunderstood. Many people don’t understand the value and benefit of working with an agent for something that you can seemingly, do yourself. However, all things are not created equal! Of course you can book your cruise online, but is that the best choice and best value for you? What might you be missing out on? Let’s look further.
If you’ve always booked your own vacations and have plenty of leisure time to spend researching your cruise, then you may not understand why anyone would use a travel agent. That’s ok! I’m here to help you understand what you are missing out on by booking a cruise on your own. If any of the following apply to you, it’s time you consider using a travel agent to book your next cruise:
Have little leisure time or little interest in doing in-depth vacation planning
Appreciate the advice of a professional in the field
Like speaking with someone who knows you personally
Find all of the options on the internet overwhelming to sort through
Have concerns about the reputability of companies you find online
Concerned about understanding cancellation and change policies or tend to ignore them and hope for the best
Enjoy supporting local or Canadian entrepreneurs and businesses
While I never promise anyone that working with me will be cheaper than booking on your own, I do always promise that you will get better (and more personal) service, you’ll be taken care of if something goes wrong and you will save HOURS of your precious time. It’s all about value for your money. On top of that, if I can save you money or get you extra perks along the way, that’s a great bonus! We all love to save money when we can!
To give you a tangible example of some of the benefits of working with Shari Tucker Luxury Travel & Adventures, check out the case study below of a recent booking with Royal Caribbean Cruises to see what you are missing out on if you aren’t working with a great travel agent.
CASE STUDY 1
BOOKING ON YOUR OWN
ROYAL CARIBBEAN CRUISE Sailing: 11 night Canadian Adventure Cruise Date: Oct 4, 2021 – Montreal, Canada Ship: Empress of the Seas Category: 4N – Oceanview Deck: 8 – 8022 Booking fee: $0 Service:
Self-service booking online, or you can call reservations with Royal Caribbean
Generally expect hold times of 15 – 60 minutes each time you call, longer during periods of high call volume
Speak to a different reservations agent, in the USA, each time you call.
Reservations agents answer specific questions about Royal Caribbean Cruises and input your information to book your trip
Reservations agents cannot provide information or book you on pre or post cruise land extensions
Public Rate for 1 cabin, 2 passengers: $3946 including port charges & taxes On board credit or perks: $0 Deposit Terms: $960 – due day of booking – Non Refundable (except taxes & fees)
BOOKING WITH SHARI TUCKER LUXURY TRAVEL & ADVENTURES
ROYAL CARIBBEAN CRUISE Sailing: 11 night Canadian Adventure Cruise Date: Oct 4, 2021 – Montreal, Canada Category: 4N – Oceanview Deck: 8 – 8022 or 8026 Booking fee: $150 + tax Service:
Speak with me, your personal travel agent, via email, text or phone
No hold times. If you are not able to reach me by phone on your first try, leave a message and I’ll call you back.
I get to know your preferences, your style of travel and make appropriate recommendations
You’ll speak with me directly each time you have a question or concern
I provide recommendations on the best available room, or best value category available and different price points.
If you are a past client, I have your booking details on file so you don’t have to go digging for passports and loyalty numbers.
I help you arrange insurance, flights, pre/post night hotels needed
I provide recommendations for land extensions to add before or after your cruise (additional fees may apply for booking).
I’ll help you navigate the new Covid-19 policies and procedures, on booking and at the time of travel
I can answer questions and give you advice on cancellation terms and conditions for your booking
Travel Agent Rate for 1 cabin, 2 passengers: $3568 including port charges & taxes (savings of $378 from the public rate of $3946, on the cruise rate) Travel Agent Perk: On board credit of $25 per person / $50 per stateroom Travel Agent Perk: Flexible Deposit Terms – $960 – due within 30 days – Fully refundable (in cash not future travel credit) prior to final payment VS Public Deposit Terms: $960 – due day of booking – Non Refundable (except taxes & fees)
Clients paid $150 + tax up front to hire me to research and book this cruise. I then provide clients with on going service throughout the entire booking, travel and return process. I saved clients $378 from the public rate, plus secured them an additional $50 on board credit and better deposit terms. These clients still have flexibility to choose their own dining options on board, activities and port excursions. They can also use points, or book their own flights if they choose. If clients cancel before May 2021, they lose only the $150 that they have paid for my time and research. But, if they had booked direct they would lose their deposit of $960 if they cancelled prior to May 2021 because it is non-refundable.
NOW IT’S UP TO YOU
Still unsure if working with a travel agent for your next cruise vacation is the best option for you? Drop me an email to set up a FREE, 15 minute conversation where you can ask questions about the process as it pertains to your specific trip. Or, hire me for a 60 minute initial consultation by phone or video ($50 + tax) to discuss your trip and access my expertise on the various styles of cruise (or general) travel that you may not have considered. All cruises are not equal. They vary in ship size, amenities, age range, itinerary. You want to make sure you get the right fit, for YOU! From there, you can decide if you’d like to plan and book your own trip or hire me to organize it for you. The choice is yours.
Disclaimer: Information was correct at the time of publishing – July 2, 2020. Prices for cruises and promotions may change, rendering different results on different dates.
In recent weeks, cities, communities and countries around the world have all begun to slowly make their way out of self-isolation. Some countries faster than others; some still struggling with near impossible numbers of Covid-19 overwhelming their health care systems (or non-systems). The number of deaths in the past few months is heartbreaking.
Here in Nova Scotia, and Eastern Canada in general, we’ve faired well, at least in the Covid numbers game. We locked down early, people followed the rules (for the most part) and we’re opening up slowly. I remember early on when governments were telling us, if we do this well, the effects will be minor and you’ll wonder why we made all of these sacrifices; that’s how we know that we’ve succeeded and that it worked.
Whether you agree with the government’s harsh restrictions, social distancing and closing of a large chunk of the economy, or whether you don’t, you can’t argue that we’ve come through relatively unscathed in comparison to the world’s hotspots such as Italy, Brazil and the US. This is not to diminish the lives lost to the disease and all of the other tragedies we’ve had to endure as Nova Scotians in the past few weeks. We’ve certainly had a lot thrown at us in 2020.
Trust me, no one wants the world economy to open up more than me (and everyone else in the tourism industry). My business has all but been demolished as the ground fell out from under the tourism industry in one big collapse. But, I’m still here!
Like many of you, I had my big travel plans for this year cancelled. I was meant to be in Australia for just over three weeks with my mom in May.
With the recent announcement of Air Canada’s summer destinations and schedule, I’d love for all of you (and me too), to be able to hop on a plane this summer and go somewhere … anywhere … safely and in good health, but realistically, what does that look like?
While countries around the world are lifting restrictions and beginning to open up to tourists, there’s still a lot to be done before international travel is viable on a large scale. Although I’m all for day dreaming about travel, I think logistically we need to start right here at home.
Halifax has never been overly well connected to the world with direct flights. A few to the US, a few to the Caribbean in the winter and in the past few years, a few direct flights to Europe. Now, with the Halifax airport running only about 2% of its normal flights, you can be sure you’ll need to pass through Toronto or Montreal before going international.
With Ontario and Quebec being some of our hardest hit provinces, that holds concern for a lot of travellers just to get out of Canada. Flying through the US is also not an option until at least after June 22nd at this point. While technically there are still a few flights between countries, they are for essential travel and cargo, not for leisure travel.
And, let’s not forget that the Canadian Government still has an Avoid Non-Essential Travel advisory out, worldwide, for Canadians. This means that they still feel the risk level is very high for travellers and it also means your travel insurance will be extremely limited if you choose to travel despite the warnings. Don’t forget to ask me (or your travel insurance provider) about Cancel for Any Reason policies, which I think will become the new norm for most travellers.
In my opinion, and it is just that, an opinion, I think it’ll be early August before we see the Avoid Non-Essential Travel Advisory lifted. While you may be able to get a flight Internationally for leisure purposes before then, it’s important to look at all of the risk factors. And, these are different for everyone. Personally, I’m very unlikely to travel before that advisory is lifted. It’s just too risky.
It’s exciting to hear about Air Canada increasing their flight schedule and destinations for the summer; to hear about countries around the world beginning to open up; and murmurs of international travel bubbling to the surface. But let’s not forget that many places still have 14 day quarantine requirements on arrival, not to mention on return to Canada. Some countries are also implementing same day Covid testing at their airports so that you can avoid the quarantine, but that poses the question, what if you are asymptomatic but test positive? Or, what if you get sick on your fifth day of vacation? On the surface, it may seem like a good idea to test everyone before allowing them to wander at will, but it’s far from fool proof.
You might be hearing in the news (if you haven’t shut it off completely) about lots of countries with plans to open up to travellers for June and July which are great steps in the right direction, but it’s important to look closely to determine who is allowed to travel. For example, most of the European countries are opening to domestic and regional travel first with plans for international travel to open up at a later date. It’s great to see that many countries with land borders are partnering up to boost tourism between their countries, freely, but they aren’t yet ready to allow international travellers in.
If you are looking at potential for somewhere to go this fall in Europe, my feeling is that Greece and Portugal will both be great options, as will Iceland and Greenland. All are anticipated to open in June / July for international tourists. I hope that Italy will be ready as well, as they need tourism dearly after the difficulties that they had with Covid, but it is yet to be seen when International tourism will return to any of these destinations for sure. Hopefully we’ll know more by the end of June or mid-July.
Moving on to the Caribbean, various parts of Mexico, Dominican Republic, Antigua, Saint Lucia, Grenada and more, are reopening throughout June and July for tourists with various rules and regulations. Flights with West Jet and Air Canada are resuming out of Toronto or Montreal for many of these destinations at the end of June or beginning of July, although at a much lower frequency than past years.
I suspect most Maritimers will be waiting until the winter to head south. If you missed your Spring vacation this year, or you just need another one, you won’t be alone! Lots of travellers are booking All Inclusive and cruise vacations right now for November/December and March Break. If you wish to ignore the Avoid Non Essential Travel Advisory though, Saint Lucia is a great spot to go in June and they are not requiring you to quarantine for 14 days on arrival, so you can enjoy your vacation without stress. You may, however, still have to quarantine when you return to Canada depending what each province decides in the next few weeks.
South America and Africa are a little farther behind. They are having more difficulties with the testing and treatment of Covid-19 patients. In many places they have less infrastructure, larger populations of poverty and overall, more obstacles than we do, in fighting the disease. I think you’ll see most of these countries remain closed until the beginning of September. And then, it is yet to be sen if they will open up internationally or just regionally. Argentina, for example, has already grounded international flights until September.
Parts of Asia are open, although very few flight options to get you there. Air Canada has flights from Toronto to Hong Kong, Seoul, Shanghai and Tokyo with a small selection of flights from three per week to one per day starting late in June.
Australia and New Zealand are doing well fighting Covid-19 and are working on an agreement between the two countries to allow travel, but it will be awhile before international travellers can enter without a 14 day quarantine.
All in all, it’s positive to see countries beginning to allow their citizens to move about more. Tourism is starting to open up world wide; restaurants, museums, parks and gardens are slowing getting back to business. This means many people in the tourism industry are going back to work. The progress will be slow over the summer though and many businesses who were forced to close will not reopen this season, if at all. This is the same all around the world.
In my opinion, I think we will be able to travel relatively freely throughout Canada by the beginning of July, hopefully with no further 14 day quarantines for changing provinces. This will also encourage lots of staycations in your own province, road trips to other provinces and domestic travel across the country. This summer and fall are going to be all about supporting local and supporting Canada!
I’m hopeful that our borders will stay closed to the US for leisure travel until sometime in July as they have such a long way to go before the situation is controlled. I know the current ban is only until June 22nd, but I hope for an extension of another couple of weeks on top of that. I think shortly after travel to the US is reopened, we’ll see the Avoid Non-Essential travel advisory lifted. I wouldn’t be surprised though, if many provinces continue to recommend 14 day quarantine upon arrival home from international travel. And, unfortunately, that makes it a bit more difficult to take vacation. Unless, of course you work from home and can work and quarantine at the same time, or if you are retired and don’t need to return to work.
Tour operators around the world have suspended their tours until the end of June. Some have already further suspended until the end of July, August or September since it is clear that International travel will not be widely available to all countries this summer. I’m hopeful for September and October trips to Europe and the Caribbean and I’d like to think that international travel will be available to those interested in going to South America, Asia and Africa by November / December.
Of course, having the flights and borders open makes international travel possible, but for many, that won’t be enough to get them travelling again just yet. I know many of you are waiting for vaccines before you travel abroad and rightfully so. Everyone has a different risk tolerance, different health concerns, different family and work matters to attend to.
Most importantly though, when you do decide to travel again, it’s going to be a whole new world of processes, paperwork, testing, rules and regulations. There’s no time like the present to commit to working with a knowledgeable travel agent who will have your back if something goes awry along the way.
Personally, I hope to head across Canada some time late this summer or early fall just before business fully picks up again. Like many of you, I didn’t get my vacation this year and there are many spots in Canada that are worth checking out. Last year I had a fantastic trip to Vancouver, Squamish and Whistler.
This year, I’m thinking maybe Yukon for the Northern Lights or Haida Gwaii islands off the coast of British Colombia or Banff and Jasper. Watch my Facebook Page for upcoming webinars and conversations with companies who provide amazing trips right here in Canada. More information and inspiration will be coming your way soon!
As always, I’m here to help plan your next amazing trip. You can reach me by phone at 902 402 7646 or email – email@example.com.
They say hindsight is 20/20. With the state of the Covid-19 situation in China, then Italy, Iran, Spain and then the USA, I think we were all a little naive about how hard coronavirus would affect us in Canada. Maybe it was denial or lack of information from those in power, who knows. No point in playing the blame game.
Not in a million years did I foresee a State of Emergency, Social Distancing, panic at the grocery stores and not being able to visit friends and family for months in 2020. Not in a million years did I see the travel industry crumbling and coming to a complete halt for an indefinite amount of time. It was unfathomable that cruising, river cruising, land tours and all but the most essential of flights would come to a halt long term.
Travel Industry Closures and Updates
The travel industry has been one of the hardest hit industries. It was the first to be interrupted and will be the longest lasting. Long after the parks open, you return to dining at your favorite local restaurants, you go back to having care from your trusted (and much missed) massage therapist or chiropractor, the tourism industry will still be struggling.
For some businesses (not all), it’s as easy as returning to work and within a few days to a week, paying clients will return, cash will start flowing and business will steadily increase. Not that it will return to what it was before, but cash will begin to flow. For much of the tourism industry (airlines / tour operators / cruise ships / travel agents), we have to wait for world borders to reopen, international flights to restart, tours and ships to fill and people to feel comfortable traveling abroad.
As of today, April 15th, here’s a quick, very short and general list of what is cancelled in the tourism industry. This changes regularly and is only up to date as of today.
Ocean Cruise: Almost all cruise lines have cancelled sailings worldwide until June 30, 2020 / Many companies have cancelled their Alaska itineraries for the complete 2020 summer & fall season / Many new ship launches have been postponed / All ships sailing US waters are cancelled until July 19, 2020 / Canadian ports are closed to ships carrying over 500 passengers until (at least) July 1st, 2020.
Rail: Rocky Mountaineer – departures suspended until July 1st, 2020 / Via Rail Toronto to Vancouver suspended until June 1st, 2020
Airlines: Air Canada and West Jet are operating essential flights between various domestic destinations, but with extremely limited routes. Air Canada is operating flights to six international hubs, while also continuing to operate cargo flights of supplies. Most flights for the late summer and fall are still scheduled, as per usual, but I think we can expect to see many more cancellations, although hopefully only to specific routings and not en masse.
The Return of Travel
While I believe there will be travel to some extent this summer, fall and winter, I expect it to start with domestic and business travel before leisure travel picks up full force again. I think those great bucket list trips and dreams of traveling in our own great country of Canada will come to the forefront as many people still wish to vacation, but have concerns about going too far from home. I think we’ll see Nova Scotians who want to visit the Rockies, take that bucket-list Rocky Mountaineer train trip, Via Rail across Canada, spa vacations to Quebec, visit Canada’s North to see the Northern Lights, ski Whistler, visit the Polar bears in Churchill and Great Lakes cruises (did you even know that was a thing?).
Shameless self-promotion – I can help you with any of these amazing trips within Canada! If you’d like to go somewhere on short notice, maybe later this year, but aren’t ready to start international border hopping, there is plenty of adventure and beauty to explore in Canada. You can always reach me by email.
It is still almost impossible for me to wrap my head around the complete crumble of the tourism industry, pushing back travel dates month after month, now shut down for the most part from mid March until the end of June. Will that extend further? We are yet to see.
I know many of my clients are itching to get a move on, but realistically we are all aware that international leisure travel is still months out of reach. The tourism industry has crumbled for the time being, but it will come back, one step at a time.
For now, don’t stop dreaming of where you’d like to go. Write down a list of places you’d like to wander to, things you’d like to see and do. Then, when the time is right, let’s work on making each one of those come true!
While I may not be earning an income at this time, my business is still very much here and I’d love to hear from you with what’s at the top of your travel list when Covid-19 is behind us, so leave me a comment below so we can all dream together.
When you are ready to plan your next trip, in Canada or International, I’d love to hear from you! You can email me, or contact me through social media on Facebook or Instagram.
Coronavirus, or Covid-19, is top of everyone’s minds these days. It’s impossible to avoid the information overload through the news and social media. It is extremely important to make sure you are taking in reliable, factual information and not just the hype and fear that many media outlets are spewing.
My business I am just one travel agent in Halifax, NS with a small, but mighty business. To date, I have not had one cancellation due to Covid-19. I’ve had to rearrange flights to avoid China, but not one of my clients has cancelled their trip.
It’s incredibly busy though. Airlines, cruise and tour companies are all fielding more calls than normal. This doesn’t always lead to cancellations though, just a lot of questions! Clients are calling with travel concerns and insurance sales are soaring as we are one of the few still protecting people if they purchase insurance before an Avoid Non Essential Travel Advisory goes out. Many companies have revised their policies to exclude pandemics, but as yet (March 6th, 11am AST), our policies remain the same.
I currently have clients traveling in Australia, New Zealand, Qatar, Thailand, Hawaii, just returned from Caribbean Cruising and Portugal, 17+ people heading to Italy in the next 2 – 6 months on various itineraries, River Cruise season is soon starting and my mom and I are heading to Australia at the end of April.
Despite mass media and panic, what seems like worldwide, folks here in Halifax, at least my clients, are taking it all in stride.
You are going to get sick. #SorryNotSorry In case you didn’t know …. At any time, anywhere in the world, you can get sick. Comforting right? HAHA In fact, I’m sick with a cold right now as I write this. I got sick in November when I travelled to Nepal and I often get sick when I travel to the Caribbean. I’ve had stomach problems in various countries, I’ve gotten parasites, colds and who knows what else. If I stopped traveling because I ‘might’ get sick, I’d never go anywhere!
The truth is, there are a lot worse things out there than Covid-19 and you haven’t cancelled your trips for any of those … so why would you cancel for this?
You travel to the Caribbean all the time where there is risk of Malaria, Zika, Typhoid, traveller’s diarrhea or Africa where there is Ebola and Yellow Fever (although there is a vaccine for that!), along with other mosquito-bourne illnesses. You may or may not get your yearly flu vaccine; do you have your hepatitis shots? No?
I don’t say any of this to scare you, just to point out the hypocrisy in it all. If we aren’t scared enough of getting the flu to go get our flu shot … if we travel without our Hepatitis A & B shots, if we go to Malaria areas but don’t take medication, if we go anywhere without checking the health risks, if we eat fatty foods, smoke cigarettes, vape or drink too much, then why are we so scared of Covid-19? If you get it, you’ll likely be sick for 7 – 10 days and then you’ll be well again. Many of the things listed above do not have the same happy ending, but we don’t seem to be scare of those!
The flu is all around you right now. You are probably going to get the common cold if you haven’t already had it, and you might even get the flu as it goes around every year.
While I’m not saying that we should invite Covid-19 in and spread it around, I think it is truly impossible to stave it off forever and, quite honestly, maybe not even worth trying. If it doesn’t hit Halifax this year, what makes you think it won’t make an appearance next year? Hopefully vaccines will be tested and effective by then, but let’s be honest, if you didn’t get a flu shot this year, are you going to make time to get one next year? Or get the Covid-19 vaccine?
Should I cancel my travel plans? For now, don’t cancel your travel plans. Don’t worry about the potential of getting sick. Just have better personal hygiene, wash your hands properly, stop picking your nose and biting your nails. Sneeze and cough into your elbow and if you are sick, just stay home. We will all thank you for it!
Getting the right information. Last, but not least, follow credible health organizations like the CDC or WHO for your updates, check the Canadian Government Travel Site for health advisories and check your destination before your book! Work with a reputable travel agent who has access to the most up to date information, and can help you navigate your travel plans if cancellations are required. Stop listening to the bad news and surround yourself with the good news of the thousands of people who have survived Covid-19! We’ll soon have ‘I survived Covid-19’ T-Shirts, I’m sure!
Stay healthy everyone. Keep traveling. There are too many amazing things to see in this world to stay home because you ‘might’ get sick!
Disclaimer: Before anyone gets offended over my opinion … of course I understand that everyone’s health situation is different. People with compromised immune systems and respiratory problems have different concerns about Covid-19 and everyone has to look at their individual health situation. For the vast majority of people though, it’s time to just stay calm and wash your hands at home and abroad!
Earlier this year, tragically over 340 people were killed in two separate incidents involving 737 Max 8 planes, one in Kenya and one in Indonesia. While the sudden deaths have undoubtedly taken a toll on the friends and families of the victims, the world of tourism and the multi trillion dollar business of air travel has continued on, albeit with many modifications and changes.
In March 2019, 737 Max 8 planes were grounded worldwide until further information was gathered and until they could be deemed safe to fly.
Were the two crashes related? Was it pilot error? Lack of training? Equipment malfunction?
While every news outlet seemed to have ‘the answer’, somehow, all of ‘the answers’ were different which means, as usual, that while they were reporting on what they call ‘facts’, the real story would not unfold for months later. In fact, the real story is still unfolding and while we have new ‘facts’, the planes are not back in operation, so it seems to me, the story is on going and anyone stating a date when they will be back in operation is speculating.
WHAT IS HAPPENING NOW?
As of July 30, 2019, it has been announced that Air Canada, along with Southwest Airlines and likely various others to follow, have pulled their 737 Max 8s out of rotation until January 2020. Until today you were able to book a fall flight from Halifax to London, even though it might not exist come fall. Today, they removed that uncertainty and have cancelled or replaced the routes operated by the 737 Max 8s until January, giving passengers some relief and stability in booking their fall / winter travels.
WestJet has pulled 737 Max 8s until at least Nov 4th, 2019.
HOW DOES THIS AFFECT YOU AS A TRAVELER?
1. Not only do airlines have to reroute passengers, most of them need to do so with fewer planes in rotation, at a time when more people are traveling. In the end, that means that demand for the available number of seats is higher. More people traveling + fewer planes flying means that you need to book earlier than normal and you need to be prepared for higher prices than what you may have historically paid. This is not a price hike … it is simply that the cheapest seats sell out early and if you are waiting until 1, 2, 3 months in advance to book your flights, then there may not be any of the cheapest seats still available.
This also means that popular routes are more likely to sell out and that more people will be doing advanced seat selection to ensure they get the seats that they want, rather than waiting until check in when it is getting harder and harder to get your choice seats.
2. May of the flights that were previously direct out of Halifax to various parts of Europe no longer exist. The one most people are missing the most is Halifax to London with Air Canada. Now, you can expect to fly to Toronto or Montreal before heading across the pond to Europe with Air Canada. You can still fly direct from Halifax to Dublin, London Gatwick, Glasgow and Frankfurt. The problem is the routes forward from those locations with partner airlines are not well priced or well connected.
If you’d like to see the extent of Air Canada’s route changes, take a look here.
3. Many routes that had twice daily or daily service have been cut back to once daily and a few times a week. This is in order to free up planes to take over routes that were operated by 737 Max 8s. In turn, this means that those routes are now twice as busy because trust me, none of this has stopped people from traveling.
4. You can now book your fall / winter travel with Air Canada (and other airlines following suit) with better certainty for your flight routing and air craft type. There may still be time changes and aircraft changes, as there always have been, but it won’t involve you flying on a 737 Max 8 until they are cleared to return to service.
5. If you have a flight booked on a 737 Max 8 route from now until January 2020, such as Halifax to London with Air Canada, your airline or travel agent will be in touch with your new routing, or in most cases you’ll have the option to cancel for a refund. I have already seen changes coming through for clients up until November 2019, so I would anticipate that if you have flights for November / December that were on 737 Max 8s, that those changes will be coming in the next few weeks.
6. Telephone wait times for the airlines are always long, but now they are longer. Grab a tea or coffee, get comfy and try not to lose your mind. The call-centre agents are working through requests as quickly as possible. It’s frustrating for everyone. Try to be kind.
If you are working with a travel agent, they often have access to agent-only lines with special service, however, these wait times can be long as well, so also have patience with your agent. Many days I spend 30 – 45 minutes on hold with airlines, sometimes 2 or 3 times a day.
7. If you’ve booked with a travel agent (give yourself a pat on the back), they are likely already taking care of this for you and you can sit back and relax. In my case, I advised most of my clients booking in the last couple of months, for this fall, to choose routings that avoided the 737 Max 8 as I did not have confidence that they would be back in rotation any time soon. That doesn’t mean that some of those flights won’t be adjusted though as they have to move aircraft around to cover different routes.
8. If you are booking flights in 2020, pay attention to your assigned aircraft. If you are booking a flight operated with a 737 Max 8, there is no guarantee that it will be operating in January, Febuary, October 2020. We simply don’t know when they will be back in service. Keep an open mind and know that if the planes are fixed and deemed safe, you’ll have the best route. If they are not back in operation, be prepared to be rerouted.
9. Travel Insurance is so very important to protect your travel investment and interruptions that you may encounter along the way. However, it is also important to note, that at this point the issues with the 737 Max 8s are ‘known’ variables and to my knowledge, most insurance policies will not cover you for issues due directly to change of routing / cancellation if you are booked on a 737 Max 8. If you purchased your policy before the flights were grounded, then you are covered. For full details on your policy, you should check directly with your insurance company as they all have different rules.
LOOKING FOR DIRECT FLIGHTS OUT OF HALIFAX?
Right now, your options are limited to other cities in Canada, USA, Dublin, London (Gatwick), Frankfurt and Glasgow. In the winter season, we’ll again have direct flights to several Caribbean options.
NOT SURE WHAT TO DO?
When in doubt, book with a travel professional who deals with all of these intricacies day in and day out. You may have to pay a professional fee for their assistance up front, but the time they save you, expertise they have and peace of mind you’ll have in knowing it is done right will be priceless.
If you are looking for a travel agent to give you peace of mind, save you time and take the stress out of planning, I’d love to hear from you. I can be reached by phone, Monday – Friday 9am – 6pm, evenings and weekends by chance, for emergencies or by appointment. You can also reach me by email at your leisure.
While being pampered in Air Canada Premium Rouge class with extra snacks and upgraded food, I advised staff that I was supposed to connect to a flight to Panama but that it had likely already departed. They told me there were a few others on the flight with the same connection and that there was no current update, but we could talk to Air Canada staff after we cleared immigration, about any arrangements that needed to be made.
This is where my luck ran out and everything went downhill fast (or maybe slow would be a better description).
I was the third person off the plane and second person in line to go through immigration when we arrived in Kingston, Jamaica. The officer checked over my passport, asked me a few questions and asked for my boarding passes. When she discovered that my connecting flight had already departed, that’s where the real ‘fun’ began. She asked me where I would be staying. I explained to her that I needed to find an Air Canada rep in order to find that information out. I also told her that I was told there would be someone to speak to after I picked up my luggage (which was after immigration). She would have nothing to do with it. She told me she couldn’t let me pass until I could tell her where I was staying. I tried to explain my case again but no luck. I told her there were others in the same situation and that I thought they had already passed through, but she stood her ground. She kept my passport even though I pleaded to have it back and sent me to the back of the hall to an information desk where ‘apparently’ I could talk to ‘someone’.
The information desk was unattended, but I hollered ‘hello’ and heard an ‘I’ll be there.’ So, I waited. A nice lady come to the front, but unfortunately I wasn’t my normal chipper self, having just had my passport held and denied entry into the country that I wasn’t even supposed to be staying in. She called an Air Canada rep over the intercom no less than five times. Eventually a lady sauntered over (I’m still not sure if she worked for Air Canada or not). I explained the situation, including that I didn’t have any information on my connecting flight as we were just arriving and Air Canada had not given us any information. Further to that, I couldn’t get past immigration to find out if my flight had already departed or find a rep to discuss my situation. The lady was quiet. Not mean or unhelpful, just not very communicative. She made a couple of calls and told me that Air Canada had arranged for all of us to stay at Pegasus hotel for the night, but that we would have to call Aeroplan (because each of us were flying on points redemptions) to rebook our flights. Apparently we could do that after customs and immigration. She told me to bring my passport and come with her, to which I had to re-explain that the immigration officer held my passport and wouldn’t give it back.
Off the two of us went to the desk to get my passport back and sort this out. Except, the immigration officer didn’t just need where I would be staying, she also wanted to know which flight I would be departing on. Now, I understand that to be let into a country they want to know when you are leaving. This is a fairly standard rule. But, my frustrations were ever compounding because Air Canada had not rebooked my flights or provided any information. At that particular moment in time I was stuck in a country being denied entry, but also not able to make any further arrangements. And, I’m not in possession of my own passport. Of course they wanted me to call Air Canada Reservations right then to get flights sorted. Um no. I was not paying roaming charges from Jamaica to call Air Canada and wait on hold to sort this out. There had to be another solution. After all it wasn’t my fault that the weather was bad, the connections were missed and Air Canada left us to fend for ourselves.
The lady who was trying to help me disappeared without a word (would she return? I didn’t know). I connected with two of the other passengers who were just about to try their luck going through immigration. And then the lady came back, asking us all to come to one specific immigration desk. Except, the immigration officer still wouldn’t give me my passport. I waited for her to finish with the next client and saunter her way over to the other desk. One of the other girls who had been on my flight had actually been sent to a holding room without any information or her passport and she was just rejoining us.
In the end, we all made it through immigration somehow and were told to go to counter 41 after we had our luggage. There we would find a phone and could call the Air Canada rep to come out and talk to us about our hotel, transfer and hopefully our new flights.
You may remember in Part 1 I talked about how much luggage there was for all of the Jamaicans heading home from Canada after Christmas. Passengers had too much carry on luggage that was then put into checked luggage, plus, I’m sure more than half the plane had two bags (or boxes) per person. It was a steady flow of luggage coming along the belt, but it went on for an hour or more before they loaded the last piece. The other passengers that had missed their connection had gathered their luggage about 45 minutes into the process and left to see what they could find out about their flights and transfers. I told them I’d catch up as I suspected my luggage didn’t make the connection in Toronto and I would have to file a lost baggage claim.
I waited for the belt to stop and the remaining bags were removed from the belt. Mine was nowhere to be seen, so off to the baggage counter I went. Go figure, it was unstaffed. I asked another staff member if there was an Air Canada rep around and she said ‘Ya, someone was here,’ and then turned her back to continue her conversation with a colleague. A minute later I approached her again and asked, as politely as I could after all of this, ‘Could you please help me find the Air Canada baggage rep?’ She sighed, started asking a few people and slogged off looking to see if she could track someone down.
When I turned around, there were now four or five others lined up at the Air Canada desk. A few minutes later, I jostled my way back to the counter when the rep finally arrived. I gathered the required paperwork to fill out and quickly returned it to the desk, anxious to get out of there and on to the next obstacle.
Although I was the first person to hand over my paperwork, somehow I was the second last person in the line to have my paperwork completed. Seems as though mine was more difficult, or maybe I had someone new working on my file. After a good 20 – 30 minutes at the counter, I was sent to stand in a line up to go through customs with a piece of paper saying my luggage had been lost. Thankfully they had created a separate line up for us because 100+ Jamaicans were still waiting in the customs line up to have their luggage approved for entry. I’ve seriously never seen so much luggage!
I had no issues at the customs desk, returned the piece of paper to the baggage claim area and made my way out the doors, officially into the heat of Jamaica. Now the hunt was on for counter 41 where I hoped my fellow displaced passengers would be waiting for me, although I was a little skeptical as I had been well over an hour longer than them in the baggage area. After checking with the info desk, I was directed a few hundred meters away to the departures area where I would find counter 41 and my ‘pals’ waiting for me. Apparently they had come looking for me a couple of times but weren’t allowed back into the baggage area, so they just had to wait for me to appear. They had used the phone and spoken to an Air Canada rep who had told them that we would be staying at a different hotel, the Knutsford Court Hotel and we would all be transferred there as soon as I arrived. They had tried to make arrangements for their flights, but there wasn’t a phone available for use for that purpose, so it would have to wait until we got to the hotel.
Of course, the Air Canada rep had gotten tired of waiting for me (for over an hour) and had gone on break or to do something else and told the others to call through on the phone when I arrived. Because I already told you that the story keeps getting worse, it’ll be no surprise that dialling through on the phone line got nothing but a busy signal for the next 15 – 20 minutes while we continued to wait and had no contact with the rep and no way to call our transfer driver to take us to the hotel.
One of the other passengers went to talk to staff from another airline and ask for help. I asked one of the airport staff to help us and eventually the Air Canada rep appeared again. She called our transfer driver, introduced us to him and as we were about to load our luggage into the vehicle, she realized he wasn’t the right driver, so she re-introduced us to someone else. Gah! Seriously?
The five of us piled into two different vehicles and off we went in what we hoped were the correct vehicles, going to the correct hotel. We had touched down at around 4pm local time and it was now after 7:30pm as we were arriving at the hotel.
Check in at the hotel went smoothly, thank goodness as just about all of us were ready to burst from frustration. The hotel even offered to let us use the business centre phones to call Air Canada to sort out our flights for the next day. Unfortunately Air Canada and Aeroplan 1-800 numbers don’t work from International phone lines and they don’t provide a regular number. One couple had a travel roaming package for their cell phone, but that also wouldn’t help because the 1-800 number still didn’t work from Jamaica. Frustrations mounted even higher. We had really been left in the lurch.
I was slightly less panicked than the rest of the people as I knew I would be able to use Skype to call the 1-800 number. (One of the many useful pieces of information I’ve learned while being a digital nomad.) I told the others, but of course not all of them had Skype, or laptops. I offered for everyone to come to my room and we could try to do all of the changes at once, if the internet connection would hold.
One of the girls dropped by just as I was dialling Aeroplan as we had been advised they were the ones that would have to take care of it for us. We waited on hold for 1 hour, 16 minutes and 12 seconds (Skype shows me these stats). At about 45 minutes, one of the other girls came to visit and said that she had messaged her parents in Toronto. They weren’t able to get through to Aeroplan because of the long wait time, but they had gotten through to Air Canada and her flight was all taken care of for the next day’s departure. She was in the clear. As we continued to wait on hold with Aeroplan, I had the idea to call the travel agent line from Air Canada. Originally I hadn’t thought of it because we were told to call Aeroplan specifically. (Good thing I just did 10+ hours of Air Canada certification training to help my agency keep access to this special service line because it sure came in handy!)
About 30 minutes later, the staff at our travel agent line had my flight and one of the other girl’s flights all taken care of. There were a couple of glitches, such as the internet cutting out and dropping the call … but in the end, a second call, even with a different agent on the line and everything was sorted.
What a relief, right?
We headed down to have dinner at the hotel restaurant at close to 9pm and the last couple of people still hadn’t found a way to contact Air Canada as the 1-800 numbers weren’t working from Jamaica. I went and ordered my food and then came back to check on them to see if they had found another number. They hadn’t. I called the 1-800 number for them via Skype on my phone and advised there would be quite a wait time. I left them with my cell phone hoping the internet connection would hold and went back to have my dinner.
Unbelievably, an hour later when I was done dinner, the poor lady was still on hold. Actually, she had spoken to someone, gotten nowhere and was back on hold. It was a never-ending story for these folks.
I jumped on Skype on my computer while she continued to hold on my phone. I called the travel agent line again and had it sorted for her in another 20 minutes. Meanwhile she had still gotten nowhere with the phone call she had been on for a total of 1 hour, 42 minutes and 7 seconds.
What a disaster.
Finally, around 11pm, all five of us were sorted with new flights for the next day. Our transfer had been arranged and with any luck, we would arrive in Panama City 24 hours later than planned.
Just when you think the story has a happy ending …
With a good night’s sleep under our belts, we headed to the airport on time and there were no line ups to check in at the Copa desk (one of Air Canada’s Star Alliance partners). The first couple checked in with no problem. Done. Ready to go. The other two girls were at separate desks. One agent was asking for the girl’s proof of departure from Panama. At the other counter, the agent was telling the other girl that she could only check one bag and that her second bag would cost $125 USD to check through to Panama. This was after the bags had arrived in Jamaica without any fee. The real kicker on this though was that her second suitcase was full of items that she was planning to donate when she arrived in Panama.
At this point, my lost luggage was actually a blessing in disguise. Imagine! Since I had no luggage to check with me, I was able to check her second bag as my own for no cost. Problem solved … until they had difficulties finding my newly booked flight! Seriously, the complications just don’t stop!
I’ve got to say though, that between all of us being rested and in better state of mind and the Copa Airlines staff who were super helpful, these issues were handled much better than those of the very long day before.
While I’m now checking-in luggage for my new friend and the Copa Airlines staff are trying to get my ticket to appear on their system, the girl at the other counter is stuck with the same problem … her ticket won’t appear on their system. Thankfully the Copa staff were proactive and started talking to the manager, conversing with Air Canada and making sure it got fixed rather than leaving us to sort it out on our own. What should have taken five minutes for us all to check in, took 30+. A big thank you Copa Airlines for doing what it took to find the problems, correct them and get us all on that flight.
Fast forward …
We boarded the flight to Panama on time, it was smooth sailing and we finally arrived in Panama City. I was hoping that my luggage would have been sent on the same flight routing as the day before and that just maybe, it might be on the baggage belt with everyone else’s. No such luck. I waited until the end of the luggage unloading and then went to baggage services just in case they had marked it and pulled it before it went around the belt as it would have been traveling unaccompanied. Again, no luck, but they gave me phone numbers to call and check on the status.
This incredibly long story started on Thursday, Dec 29th, 2016 when I left my sister’s house at 3:15am. Tonight as I’m writing the final few sentences, the fiasco is still living on with me as my luggage is currently MIA. It’s now Monday, January 2nd at 11pm.
I’ve been able to confirm that it was *supposed* to be sent to Kingston, Jamaica on Dec 30th. Not much of a confirmation as no one can tell me if it actually arrived there or not. I’ve been authorized by Air Canada to spend $100 USD on essentials which they will reimburse me for. And, I’ve been advised to call back in 24 hours. Apparently, although they take all of your contact information (at home, in destination, hotel address and phone number, email addresses) they tell me that I will not be contacted with an update on when to expect it to arrive. It’s still my job to continue following up. In fact, the agent’s exact quote was worth noting ‘You’ll definitely be contacted sometime maybe, but you should call back to follow up.’ #CustomerServiceFail
Air Canada and Aeroplan, if you are reading this … all five of the customers (including myself) who have gone through this ordeal deserve an apology, some kind of compensation for the hours of hold time, stress of being at an unplanned destination overnight, being denied entry into the country with little to no assistance and left to rebook flights on our own. So much of this could have been avoided if our flights were proactively rebooked for the next day and the information had been communicated to the staff in Kingston, Jamaica. Since hotels arrangements were made for each of us and that was communicated … I’m left wondering why the flights weren’t?
And, because it’s January 2nd and I’d like to start the year on a positive note, I’m very thankful to be in Panama City (finally) and have met a couple of great new Canadian friends! Although sanity was lost during the process, new friendships have been gained.
Ever had a travel nightmare of your own? Did you file a complaint with the company / companies involved? Did they ever respond? Leave me some comments!
For the past couple of years, the river cruise industry has been booming. What once was only for the retired and wealthy, has become a bucket list trip for many and a trendy way to travel for 21 – 45 year olds. It is not just for 60 plus anymore! Be careful though, it’s addictive! You may think it’s a once in a lifetime trip, but river cruise companies boast incredibly high repeat business stats which means you may find yourself floating down a different river each year!
Don’t be surprised if your friends are talking about their amazing vacations on the rivers of Europe, or the excitement of an upcoming trip! You’ll probably hear them swoon about the mouthwatering food, the free-flowing local wines along with the castles and quaint towns to get lost in. It’s a picture perfect get-away.
Why choose river cruising over ocean cruising
River and Ocean cruises have a few things in common, but yet a few big distinctions too. If you are looking to only unpack once and visit various ports, both options have you covered. You can even choose from standard ships to ultra-luxury and various room categories from small porthole windows to balconies or the Captain’s suite, depending on your budget.
Although millions of people take ocean cruises each year, more and more people are looking to River Cruising for a more intimate, cultural experience, making it one of the fastest growing segments of the travel industry. Companies are adding new ships each year to keep up with the demand.
Here is what you can look forward to on your first River Cruise:
Destinations – One of the biggest draws of River Cruising is the opportunity to visit smaller, lesser-known ports along the waterways. While many River Cruises start and finish in big cities such as Amsterdam, Porto, Paris or Budapest, you’ll also be treated to smaller cities and unique excursions along the way. In France you might take a steam train ride in Tournon or visit an olive farm in Arles. You might do a Medieval City tour in Nuremburg, Germany or taste port wines in Pinhao, Portugal. And, did you know that you can do River Cruising in Asia, Russia and Africa too?
Food & Drinks – Be prepared for a culinary treat. You’ll be dazzled with a fresh variety of delectable creations, often made with local produce and meats that the chefs shop for along the way. Each meal will be unique and paired with local wines. Every night will be a fine dining experience for your taste buds, but rest assured, you can dress comfortably and casually. No need for a suit and tie!
The Atmosphere – You’ll find only 100 – 200 passengers per ship on a river cruise in comparison to 3000 – 5000 on an average cruise ship. Think of an ocean cruise as a floating city filled with lots of activities and people. Think of River cruise as a quaint community. There will still be great experiences and activities, but they’ll be more cultural and intimate, less Vegas. You won’t find a disco or a casino on your river cruise, but you will be treated to top-notch local entertainment from nearby communities. And, you’ll also have the opportunity to stay in port some evenings to enjoy the nightlife, a rare find on an ocean cruise itinerary.
The Views – Instead of whiling your time away staring at miles and miles of ocean, sit back and relax with the ever-changing views of rolling hills, Medieval Towns and grand castles slowly drifting by your floor to ceiling windows while you sip a glass of regional wine.
Ah! Doesn’t that sound perfectly relaxing?
With the appeal of visiting several ports, but only unpacking once and the option to explore smaller cities on foot, bicycle or by tour … no wonder river cruising is one of the hottest trends in travel!
What are you waiting for?
Local wines, beers and spirits are often included with your meals, but make sure you know if they are for purchase outside of meal times or included. Each company does it differently.
Did you know that some ships will pack a gourmet picnic lunch for you to take ashore?
River cruises often sell out nine months to a year in advance, so you’ll find better deals for an early booking bonus rather than a late space special.
Need help deciding what River Cruise is best for you or finding the best value for your hard earned money? Let’s set up a time to chat by phone, or drop me an email. I’ll be happy to help you with your dream vacation!
Anyone who travels regularly has had the unpleasant experience of delayed flights, lost luggage and bad customer service combining into various kinds of travel nightmares. Sadly, this is just part of the travel world. No matter how much preparation you do, you can’t control the weather, mechanical breakdowns, human error or just plain rudeness. All you can do is try to approach it all with kindness.
Errrrrr … hmmm ….
Great advice right? I tried. Really I did.
I’ve been delayed for flights before. I can recall a time when I was leaving for Asia and my flight was delayed due to fog in Halifax. The flights from the night before hadn’t arrived, so we couldn’t fly out. Mass chaos ensued, but being a travel agent, I managed to get a flight later that day with a different routing. United Airways was telling everyone no flights out of Halifax to anywhere for five days as they were booked solid, but I found the options that they were not willing to look for.
I’ve had flights delayed and ended up staying over in Houston, TX on my way to Belize. I’ve had flights cancelled in The Philippines due to political conferences and had to rebook. I’ve been diverted to Quebec city on the way home from Mexico only seconds before landing in Halifax.
I’ve lost my luggage on the way to Peru, on the way home from Mexico, while traveling to Namibia and most recently, on my way to Panama.
You’d think I’d be an expert at things going wrong. But, let me tell you, no amount of travel experience prepares you for all of those things happening in one day and being met with unsympathetic and unhelpful people.
On Dec 29th, 2016 I woke up at 2:45am to gather my last few things before my 3:15am pick up from the lovely folks at One Stop Limo. Thank goodness they are reliable because it is about the only thing that went right all day long! I arrived, got my luggage tags, checked my luggage which was thankfully under the weight limit and cleared security in a jiffy. All the signs of the beginnings of a great trip!
Flight 603 to Toronto for 5:25am boarded pretty close to on time and pushed back only about 10 minutes late to head for de-icing. All normal for traveling in Canadian winter. The flight was smooth until we started our initial descent into Toronto. The captain had warned us that there was weather moving in and that we might hit a bit of turbulence on the way in to land. We did indeed begin to feel a bit of turbulence, but really quite mild all in all. We took a couple of big turns and just as I was beginning to think that we had done a full circle, sure enough the Captain came over the speaker again to advise that weather had moved into Toronto earlier than expected. Snowfall had accumulated and they were clearing the runways with a backlog of traffic waiting. He went on to explain that we had initially been asked to hold for 20 minutes (hence the couple of big turns we had done) and had just been advised it would be 40 minutes. I really appreciated that he was keeping us up to date on what was going on because otherwise my mind gets extra anxious and wonders if something is wrong with the plane. He said we would continue holding for the next 20 minutes and if we were not cleared to land at that time that we would divert to Montreal because we would not have enough fuel to continue holding.
Errrr … mmmm … Not quite so happy to hear of a lowish fuel situation, but at least we had a plan.
Sure enough, another 20 minutes passed and we had not been cleared to land, so after stalling for nearly an hour in the skies above Toronto, we made another turn and off to Montreal we went. 35 minutes later we touched down turbulence free and taxied in to a fueling stop. We had time to check email and connecting flights. At this point, my connecting flight to Kingston, Jamaica had been delayed until 11:30am … there was still a tiny chance that I might make it.
Another 45 minutes or so passed while we refuelled and then the Captain advised that traffic had started moving at the Toronto Airport again. Up, up and away again for our hour long journey back to Toronto. We were supposed to touch down in Toronto at around 7am local time. Instead, we were arriving at around 11am local time.
The staff on board the plane that day were apologetic about the situation, kept us very well informed and advised that there would be staff and a manager on hand at the gate to help all of us with our connecting flights. This was far more than I expected. Despite all of the delays and difficulties, until this point I actually felt it had been handled as best as it could be.
I waited my turn to disembark from the back of the plane and checked that my connecting flight was still delayed to 11:30am. I jumped the long line up of people (sorry people!) to quickly ask the staff if I should run for my gate or wait in line to be rerouted. With a couple of phone calls and a special note for fast security clearance (just at the doors between terminals), she told me they were waiting for me and sent me running.
The Toronto airport is too damn big! Although I set off running, that didn’t last for long seeing as I hadn’t run for at least eight months, plus I had 20lbs of camera gear and another 10lbs of laptop, paperwork and treats etc with me (Thanks for the M&M’s for Christmas mom!). I did what most people do, run, walk and try to catch my breath, run, catch my breath and then make sure I run to the gate so it looks like I ran the whole way. Come on, you do it too!
I got to the gate, went to the front of the line, panting, and said that I was there for the flight. The guy tells me ‘We just started boarding.’ Ug! I ran for that? I thought they were holding the plane for me. Then he tells me that they removed me from the flight because I wasn’t supposed to make it. And, that the flight is full so he would try to find me a seat but couldn’t guarantee it. Gah! I ran for that?
So, I put some money in a machine for a drink of water and ended up with ice tea. Go figure! Not even the vending machines worked right.
I watched priority boarding trickle through and then the masses of Jamaicans with soooo many kids and sooo many carry ons, form a huge line up for boarding zones 3 and 4. Then, my name was called. They had indeed found room for me. Lucky me, it was with priority boarding and in premium rouge class. I went to the front of the priority boarding line and boarded the plane. I sat my ass down in seat 1C, the very front of the plane. My luck continued as there was also room in my overhead bin for my carry on items. About 10 minutes after I boarded, they were already telling people they could not take their roller bags in cabin as there wasn’t enough room in the bins. People were not happy being told that they would have to check their large carry on items. Of course, many hadn’t packed carefully enough for that, so they were unpacking their roller bags to find medications, insulin, duty free, breakables and valuables that they didn’t want checked. What a mess. In all fairness though, this was not Air Canada’s fault. Let me tell you, people returning home to Jamaica after Christmas had a lot of luggage!
Finally, once everyone was on board and doors were closed, I could breathe a sigh of relief that I was at least getting out of the craziness of Toronto and the Canadian weather!
With a piping hot face cloth served up by the flight attendant, I washed the stickiness from my face from my Olympic sprint through the Toronto airport. I’m sure I should’ve received a medal! We were given tablets for our viewing pleasure, a menu to choose our meal option and our choice of orange juice or water … All before take off!
I went for the omelette with goat cheese and sausage. Let me tell you, the upgraded meal was a pleasant surprise! I’ve been known to skip plane meals all together because they often turn my stomach. This, however was served up in hot plates with lovely cutlery, a cloth napkin and tasted like real food instead of mystery mash.
After lunch, with another round of beverages, we were served warm, salted nuts and a choice of chips or a chocolate bar. I didn’t even crack my own treats while I was on the plane.
It’s hard to decide if the price of flying Premium Rouge is worth the extra cost or not, but for me it was a free upgrade and I truly thought the service was great. Good job on Part 1 Air Canada.
As a travel agent over the past few years, I’ve heard all the excuses. The general consenses is that small group travel means 50 seniors on a big coach bus going at a turtle’s pace, following a colorful umbrella and stopping at each boring monument.
Please, let me educate you on a whole world of small group travel options that you are missing out on because of this widespread misconception! Please, open your mind for a few minutes and let me share with you my personal and professional experiences.
What if I told you that you can have a super-fun, yet still relaxing, vacation that combines the best of travel without all of the stress of planning it and booking every single minuscule detail?
What if I told you it doesn’t matter if you are single, in a relationship, married or divorced that travel is for everyone?
What if I told you that people from 18 – 99 travel in groups by the thousands every year with other people around their age and with similar interests?
What if I told you that you can travel anywhere in the world and never HAVE to be alone? (although if you choose to be, you certainly can)
I’ve done my fair share of solo travel over the last few years. In fact, I’m sure that’s what most of you think I do all the time, but that’s not true! I’ve been on several amazing small group tours in the last four years as well, not to mention a whole bunch of day tours that I adored!
There is small group travel for everyone and some are specific to an interest, such as photography or cycling. Others are specific age groups, such as 19 – 20 somethings or seniors. Then there is a whole world of options for the middle agers, as well as for the mature 20 somethings and the extra active 60 – 70 somethings.
cycling in Bagan, Myanmar
I hear these comments all the time …
“I can do it on my own.”
* Yes, you can. And, if you want to because you want to prove to yourself that you can, that’s great. However, if you simply don’t know the other options, you should learn why they are so awesome. Group travel isn’t any less adventurous, less rewarding or less worthy. It is often less stressful and better value though!
“I can do the same thing for cheaper.”
* Hmmmm …… No, actually you can’t. You might be able to book your flights, accommodations and entrance fees to the sites for slightly cheaper than a group tour, but you won’t have a local guide with you to share his or her stories and opinions (which, in my opinion is worth far more than the $200 bucks you saved and all of the hours it took you to book everything online!) You may or may not have a qualified guide to explain each of those sites you paid to get in to. You probably won’t have any meals included (maybe breakfast). Are you skilled at paying off people at the border to let you into a new country without a hassle? hmmm … And, if things go wrong at any step of the way, you are on your own. So, yes, you can book ‘something’ for cheaper, but NO, it will never be the same.
“I don’t want to travel with strangers.” (My favourite)
* So, you think you already know everyone you are going to see in the new country? (sarcasm). If you don’t want to travel with strangers, why are you traveling at all? If you want to be surrounded with your old familiar friends, that’s great, stay home. But, as soon as you head to the airport, you are with strangers (sorry to break it to ya). So, embrace the fact that you are surrounded by strangers, get out of your comfort zone and get to know them.
Oh, you meant you “don’t want to travel with other travellers”. You want to meet locals.
Alright, so I agree, traveling in a group of other travellers is not the same as meeting locals. However, if you think you are just going to arrive in a new country and locals are going to flock to you and become your friend, well …. it’s not really like that. It takes work to get to know the locals. So, if you are the extroverted type who can go hang out at a bar and talk up the bartender, or you go to the same market every day and chat with the lady selling fruit, that’s great. Not everyone can do that and don’t forget about the language barriers. If you think that you are getting to ‘know’ the locals by going to an all-inclusive resort … don’t forget, they are being paid to serve you. Chew on that for a few minutes. Is that what getting to know the locals looks like to you?
Don’t get me wrong, I’ve spent lots of time with amazing locals in many countries, but personally, I find it takes a lot of effort and a lot more than just five or six days to get to know people. Most times you have one encounter with a local. It might last five minutes or five hours, but you can hardly really understand an entire culture in that amount of time. You are only just scratching the surface.
Traveling with other travellers isn’t a bad thing! You get to learn about cultures and people from all over the world while you explore a destination that you are all interested in. You meet new friends (which you can then go visit in their countries – they are ‘locals in their own country you know!) and you have that little bit of comfort in knowing someone nearby likely understands why you are uncomfortable with the thought of eating a bug, a worm or spider.
“You’re so good at traveling by yourself. Why would you want to ruin that with a group tour?”
* Traveling solo is tough. It’s a whole other blog post (or series). Yes, I love my freedom and my alone time, but I also hate being lonely, going to dinner by myself and often being overwhelmed at the ‘newness’ of everything. Sometimes, it is just better to be with people who are seeing things for the first time with you. And, sometimes it is just a whole lot easier when someone else is in charge and deals with any mishaps or problems that arise! So, yes, I love traveling solo, but every time I’ve taken a group tour I’ve loved my experience and appreciated that things were just taken care of for me. I’ve also always loved my local guides and picked their brains for all kinds of information for further travel in their homeland … you know, the things you don’t find on the internet and in the guide books!
So, just what happens on one of these group tours?
For starters, most of them run in a similar fashion but all have their key features. In general, what will happen is you’ll meet with your group and tour leader on day 1. You’ll likely go out for a group dinner to get to know each other and go over the itinerary for your tour. Often (although not planned) this will turn into your first night on the town with your new friends, exploring the local bars or street foods. Sometimes your local leader will join you and other times, they will direct you to the best local spots, avoiding the tourist traps. You are not obligated to take part by any means, but it is a great way to get to know the people you’ll be traveling with. I’m not a drinker, but I often join in on the first night out just to chat with people.
Itineraries vary a great deal depending on destination and level of activity, but I can tell you from both personal experience and from selling hundreds of group tours, that there is something for everyone.
You’ll have a mix of included activities and free time. You’ll have some timelines that must be followed (for example 8am in the lobby to catch your 10am flight). And then other times your leader will say ‘this isn’t in the itinerary, but how do you feel about … ?’ However, don’t get wrapped up in thinking that you are tied to the group the entire time. Often the group will have a guided tour and then free time to explore further on your own, or with other group members. Often tour leaders will give options for free time, but that doesn’t mean you have to do any of them. Almost all tours have half or full free days scheduled in for you to take in specific activities of interest, to relax, shop or explore. Group tours are a good mixture of having friends and organization, but having freedom to do your own thing as well.
Picture yourself exploring a turtle sanctuary on a beautiful Costa Rican beach, hiking the inca trail in Peru, swimming with turtles and rays Mexico, meeting local farmers and helping with their harvest in Vietnam, hot air ballooning over Love Valley, Turkey, searching for the big five on a safari in Africa, enjoying wine tastings in France or Italy, climbing to the top of ancient ruins in Belize … the list goes on and on. And you don’t have to do it alone!
Morning wine tasting tour with my new Aussie friend.
When I’m on a group tour and there is free time, I’m the first to go off on my own and do my own thing. I’m an introvert, so after two or three days spending a lot of time with a group, I find I need my own time. However, many of the people in my past groups have become great friends and spent all of their free time with other members of the group, exploring common interests in the new destination. It’s your choice. Go with new friends or chill on your own. Read a book in the sun or play cards with your new mates! Whatever makes your vacation perfect, that’s what you should do! Your local guide will be around to help you make plans and book tours whether you go it alone or in a group of new friends.
Playing cards with new friends in Argentina during free time at our homestay.
Enjoying some free time to relax in the sun at our homestay in the Vale de Uco.
On the last night of the tour, there is usually another group dinner to enjoy the local food and beverages, which often turns into an evening outing drinking beer or wine with your new friends. It all depends on the group whether this becomes a wild and crazy goodbye party or a few friends at the pub sharing laughs. And, believe me, I’ve seen many a 50 or 60 year old have one too many and the 29 year old heads off to bed early. You just never know! And then the next morning, everyone parts ways to return home or continue on their journey.
It paints a little different picture than a group of 50 seniors on a coach bus stopping at monuments, right? And, I should point out that the 30 to 50 somethings love to nap on buses, likely more so than the seniors!
No matter what you are looking for, or where in the world you want to travel, don’t ever think that doing it on your own is the only option! It is AN option and many people love doing the research, the challenge of struggling with the language barriers, paying off police officers and border crossing guards, finding their way in a new land on their own. Many people love the challenge of saying they survived all of the obstacles. But, for many, all of the unknown is enough to make them want to stay home.
What I’m saying to you is get out there and travel. If you want to do it on your own, do it! If you’re apprehensive about doing it on your own, go with a group. And, don’t let your ‘do it yourself’ friend convince you that group tours suck. Group tours might suck for them, but might be perfect for you. After all, the same ‘do it yourself’ friend is probably great at fixing the electrical and plumbing in his / her house too, does that mean that you are?
Have you travelled on a small group tour before? Drop me a note in the comments about where you went and what you loved about your group!
If you are interested in exploring the plethora of options for group tours out there, get in touch. I’d love to help you, your friends or your parents get away and see something new in this beautiful world of ours!
With so much information on the internet, why would you want to use a travel agent? And, with booking flights online being so easy, why would you have someone else do it?
So many people ask me why I’m a travel agent and assume that we agents are a dying breed. On the contrary, we are becoming more and more in demand in specialty areas. My specialty being Adventure Travel and Around the World travel, with secondary passions for sailing and river cruising.
Well, here’s what you need to know!
I am a home-based agent with Travel Professionals Internationals. That means I work under their brand, with all of their products and resources, but I do so from a home office instead of a fixed office. They are a large, Canadian based company entirely made up of home-based agents. Our head office is in Winnipeg, Manitoba.
In my case (I’m a little extra special), I have decided to travel the world and take my home office with me. I move around a lot and my work goes with me. It’s not like being on vacation because it isn’t very restful, but it is certainly adventurous!
I get to experience both the tourist and the local side of destinations and get a real in-depth experience that I can than pass along to my clients. You can’t argue that hands-on experience in travel is a pretty big value-add when you are taking on a new adventure.
I’ve been to over 30 countries and have several more coming up in the first few months of 2016. I bet I can tell you some interesting stories about places you’ve never even considered visiting!
My clients are almost all Canadian and I work with them just as I would if I were in an office in Halifax, Nova Scotia. Most of the time this is by email, but I can Skype, whatsapp, twitter … whatever works for you! The only difference you’ll see is that you can’t meet with me face to face in an office setting. Skype is a pretty good replacement for that though!
I can’t stress enough that, although I am traveling, I am not on vacation. I spend my working hours to send you on vacation and that allows me to continue living this amazing lifestyle where I can to see our amazing world. This gives me pretty high motivation to keep my clients happy and give them the best advice and vacations possible!
So, how do I get paid? Don’t worry, lots of people ask and for those who don’t ask, they want to, they just don’t know how to approach it. So, here it is … I’ll tell you so that you don’t have to ask!
I charge a $60 + tax consulting fee per person for any custom itinerary (although if it is an extended trip, such as round the world, I charge based on the amount of research required, so it could be $100 or $120 + tax for a couple or family depending on the destination, length of trip and services required). This would always be discussed up front, not a surprise part way through the planning.
NOTE: If you are booking a straight up all inclusive package, cruise, or group tour, I do not charge the consulting fee. This way my rates are the same as you would find online, however sometimes I get better deals due to our supplier agreements. Things that you can’t find online!
The $60 + tax fee can be looked at as a consulting fee and you can take as much information as I can provide you in one or two sessions and use it to book on your own, however you wish. The biggest benefit of this is having a trusted source of information from a real person who you know, rather than a random google search.
Although google has many answers, it also has many scams, incorrect information, out dated information etc. Wouldn’t you rather get your information from someone you know?
Or, you can think of it as a booking fee. I give you lots of information and then also go through the booking process for you with each of the individual companies so that you don’t have to (flights / tours / hotels / cars etc). The biggest benefit of this is that it saves you HOURS of time. If you have to call 10 companies in different time zones, sort out details and then give each of those companies all of your personal information to book a tour, it takes hours of time. I can do that for you so that you don’t have to. We also have systems that streamline the process to make it faster and more efficient.
What do you really get out of the consulting fee?
1. It gives you access to me as your personal resource for information. I’ve travelled 30+ countries in the last 7 years with many more on the horizon. I’ve been there and done that in a lot of places, so I have a lot of experience and knowledge to share. Yes, you can get that knowledge from the internet, but you never know how honest it is, was it sponsored, is it old / new / valid / trash. And, the internet can’t tailor information to your specific needs like I can!
2. Further to that, if I don’t have the experience in a particular destination, I can reach out to my colleagues who have personal experience or a gazillion tried, tested and true resources that we have as a company rather than randomly on google. I’ve also sent many clients to destinations that I have not yet been to. I have lots of experience in Australian and New Zealand adventures, but haven’t quite made it there yet. Same goes for Africa, which is on my list for 2016 / 2017.
3. I will spend my time researching your adventure so that you can just go and enjoy without the hassle of figuring it all out. You might spend hours on the internet, whereas I might spend 1 hour through our resources or I might know the answer to your question immediately through personal experience.
4. It gives you a real person to talk to instead of booking online. If you have a problem with your flight, need to make changes, etc, you can contact me. That will save you sitting on hold for hours. Many online sites are now charging booking fees as well, so it is quite normal, although sometimes they are hidden amongst other taxes and fees so you don’t see them.
5. Being a real person, I can give you options that you may not have thought of based on your particular interests / needs. Websites can only know so much about you. Not to mention that I’ve traveled with many of the companies we sell, so I truly know what they are like.
6. Flight bookings. Prices are set by the airlines, not by travel agencies. This is very important because it means that we all have access to the same prices. There are some exceptions but not that many. Generally speaking, if you search the exact same flight route / dates / times and class of service, we should get the same price. If you see a different price online (through expedia vs red tag for example), it is likely slightly different routing. OR, it could be one of them has a different tax or hidden fee somewhere.
Where I am better than the online sites is that I can look for connection options that they don’t see because their algorithm has set rules. I can often get long haul itineraries for the same (or cheaper) than the big online sites AND either get you there faster, or get you a cool stop over at little to no extra cost. We also have bulk buying agreements with most of the airlines, so often I can get you a slightly better price than what is offered online (but not always).
7. Exclusive insider knowledge on specials and discounts. Especially if you are following one of my social media feeds! Twitter – @ShariTucker or Http://www.facebook.com/ShariTuckerPhotoAndAdventures
Sometimes we get deals that are only open to our clients at TPI and cannot be found online anywhere. Sometimes we get advanced knowledge of upcoming specials or flash sales (usually on tours, not flights).
8. In case of an emergency, you have someone to help you through the situation. Whether it is arranging an alternate flight route due to a volcano eruption or reminding you to keep receipts and start a claim for travel insurance. If someone falls ill in your family and you need to be with them, the last thing you need to be concerned about is trying to cancel your vacation plans to get refunds. I can take care of that for you while you take care of your family.
Other than the $60 + tax consulting/booking fee for custom itineraries, I also get paid through commissions. (It would take a lot of clients at $60 each to make a living, so don’t be surprised that I get paid in other ways too!)
1. The consulting fee pays for my time / effort / knowledge to help you with your trip. If I were to spend four hours researching options for a client, giving them tips / advice and suggestions and then they booked everything online themselves, I would have wasted four hours and not gotten paid for anything. I’m sure you’ll agree, no one can make a living that way. So, therefore, I don’t work for free.
2. Commissions. Many of the companies that we work with pay us commissions for selling their products. I promise that I will always offer you options that are suited to your needs and you can choose what is best for you. We have hundreds of companies that we have great communication with and we can also work with lesser-known companies as long as they are reputable.
Who works with Travel Agents:
My top 10 types of clients are the following (but others are certainly welcome!)
1. Retirees who want to travel and enjoy doing some online research but have hesitations in actually booking online. Fear of making a mistake or not knowing all of the details.
2. Busy professionals (doctors / lawyers / executives) – They desperately need time off and have 4 – 8 weeks of vacation a year, but they are too busy to do the planning themselves.
3. Solo travelers of all ages – people who are tired of waiting for their friends to travel with them and are ready to see the world. Sometimes I help these people travel on their own, other times in small group tours so they are not so alone.
4. Adventurers – These are people who want to do something active on their vacation that is a little harder to plan on the internet, therefore they look for professional help in booking the trip that is right for their passions and skill levels. Think hiking the Inca Trail, climbing Kilimanjaro, hiking Mont Blanc.
5. People who are looking for round the world trips, complicated flights with multiple cities or stop-overs along the way to a destination. I can almost always get a better deal on these options than what is available on the standard expedia / red tag etc.
6. Groups of people looking to travel together, whether it be extended family or a girls trip. Who really wants to take responsibility for all of the planning for 6 or 10 friends / family? That’s what I’m here as an impartial professional. I gather all of the information, work with you to set the itinerary and make it all happen behind the scenes so you can have a fantastic vacation without the hassles.
7. People looking for sailing trips on large or small boats.
8. Honeymooners looking for something more adventurous than an all inclusive vacation. Whether that be paddle boarding in Hawaii, self-drive through Ireland, swimming with whale sharks in the Maldives or Greek Island hopping.
9. All inclusive Caribbean destinations. Sure, it is easy to book these online, but you’ll spend hours researching the best deals, locations and prices change before you can decide. Agents also come in particularly handy when you have friends traveling from different destinations, but want to arrive on the same dates, or share rooms.
10. Well traveled people who are either tired of doing all of their own planning, or they need new ideas about up and coming destinations that interest them.
Do you fit in one of these above categories?
Get in touch. We’ll chat about your needs and then I can give you suggestions and start the planning process whenever you are ready. I’m here to help. Don’t let the plethora of options overwhelm you. Let me help narrow them down for you!
Who I don’t normally work with, although there are always exceptions!
If you are the type of person who has lots of time, little fear and enjoys doing all of your own research on line, then you may not want to work with me. And, that’s ok. There are lots of people out there just like you!
If you are looking for the absolute cheapest option for anything and are willing to sleep in airports for 12 hour layovers to make it happen. If you enjoy bartering for every last little thing. If you will stay at a 2 star resort in Cuba or you want to arrive in destination and book your hotel when you get there then I’m not the best fit for you. If your money is that important to you, then you probably won’t see the value in paying me to help with your decisions. There’s no problem with this, but we’re probably not a good match.
If you are only booking domestic flights (Halifax to Toronto / Halifax to Vancouver or something into the US), it is likely just as easy for you to do that on your own instead of paying an extra $60 + tax to me. However, if you don’t have a computer, your internet doesn’t work well, you hate researching on line or have 10 people who need the same flight .. Let me help!
If you are going to Disney, I’m not the right person for the job. Disney is a category all of it’s own. I have no experience in this area, but can recommend people who do!
So, now you are armed with all of the information on how I work as a travel agent. My passion is helping people like you see the world and sharing my own experiences. If you are interested in a consultation or getting your next vacation booked, I would be thrilled to hear from you.
I am currently (Jan 2016) in Istanbul. Remember, I am working, not on vacation. The best way to reach me is by email. But, if you’d prefer to talk by phone or skype I’ll arrange a time with you, no problem at all.