Anyone who travels regularly has had the unpleasant experience of delayed flights, lost luggage and bad customer service combining into various kinds of travel nightmares. Sadly, this is just part of the travel world. No matter how much preparation you do, you can’t control the weather, mechanical breakdowns, human error or just plain rudeness. All you can do is try to approach it all with kindness.
Errrrrr … hmmm ….
Great advice right? I tried. Really I did.
I’ve been delayed for flights before. I can recall a time when I was leaving for Asia and my flight was delayed due to fog in Halifax. The flights from the night before hadn’t arrived, so we couldn’t fly out. Mass chaos ensued, but being a travel agent, I managed to get a flight later that day with a different routing. United Airways was telling everyone no flights out of Halifax to anywhere for five days as they were booked solid, but I found the options that they were not willing to look for.
I’ve had flights delayed and ended up staying over in Houston, TX on my way to Belize. I’ve had flights cancelled in The Philippines due to political conferences and had to rebook. I’ve been diverted to Quebec city on the way home from Mexico only seconds before landing in Halifax.
I’ve lost my luggage on the way to Peru, on the way home from Mexico, while traveling to Namibia and most recently, on my way to Panama.
You’d think I’d be an expert at things going wrong. But, let me tell you, no amount of travel experience prepares you for all of those things happening in one day and being met with unsympathetic and unhelpful people.
On Dec 29th, 2016 I woke up at 2:45am to gather my last few things before my 3:15am pick up from the lovely folks at One Stop Limo. Thank goodness they are reliable because it is about the only thing that went right all day long! I arrived, got my luggage tags, checked my luggage which was thankfully under the weight limit and cleared security in a jiffy. All the signs of the beginnings of a great trip!
Flight 603 to Toronto for 5:25am boarded pretty close to on time and pushed back only about 10 minutes late to head for de-icing. All normal for traveling in Canadian winter. The flight was smooth until we started our initial descent into Toronto. The captain had warned us that there was weather moving in and that we might hit a bit of turbulence on the way in to land. We did indeed begin to feel a bit of turbulence, but really quite mild all in all. We took a couple of big turns and just as I was beginning to think that we had done a full circle, sure enough the Captain came over the speaker again to advise that weather had moved into Toronto earlier than expected. Snowfall had accumulated and they were clearing the runways with a backlog of traffic waiting. He went on to explain that we had initially been asked to hold for 20 minutes (hence the couple of big turns we had done) and had just been advised it would be 40 minutes. I really appreciated that he was keeping us up to date on what was going on because otherwise my mind gets extra anxious and wonders if something is wrong with the plane. He said we would continue holding for the next 20 minutes and if we were not cleared to land at that time that we would divert to Montreal because we would not have enough fuel to continue holding.
Errrr … mmmm … Not quite so happy to hear of a lowish fuel situation, but at least we had a plan.
Sure enough, another 20 minutes passed and we had not been cleared to land, so after stalling for nearly an hour in the skies above Toronto, we made another turn and off to Montreal we went. 35 minutes later we touched down turbulence free and taxied in to a fueling stop. We had time to check email and connecting flights. At this point, my connecting flight to Kingston, Jamaica had been delayed until 11:30am … there was still a tiny chance that I might make it.
Another 45 minutes or so passed while we refuelled and then the Captain advised that traffic had started moving at the Toronto Airport again. Up, up and away again for our hour long journey back to Toronto. We were supposed to touch down in Toronto at around 7am local time. Instead, we were arriving at around 11am local time.
The staff on board the plane that day were apologetic about the situation, kept us very well informed and advised that there would be staff and a manager on hand at the gate to help all of us with our connecting flights. This was far more than I expected. Despite all of the delays and difficulties, until this point I actually felt it had been handled as best as it could be.
I waited my turn to disembark from the back of the plane and checked that my connecting flight was still delayed to 11:30am. I jumped the long line up of people (sorry people!) to quickly ask the staff if I should run for my gate or wait in line to be rerouted. With a couple of phone calls and a special note for fast security clearance (just at the doors between terminals), she told me they were waiting for me and sent me running.
The Toronto airport is too damn big! Although I set off running, that didn’t last for long seeing as I hadn’t run for at least eight months, plus I had 20lbs of camera gear and another 10lbs of laptop, paperwork and treats etc with me (Thanks for the M&M’s for Christmas mom!). I did what most people do, run, walk and try to catch my breath, run, catch my breath and then make sure I run to the gate so it looks like I ran the whole way. Come on, you do it too!
I got to the gate, went to the front of the line, panting, and said that I was there for the flight. The guy tells me ‘We just started boarding.’ Ug! I ran for that? I thought they were holding the plane for me. Then he tells me that they removed me from the flight because I wasn’t supposed to make it. And, that the flight is full so he would try to find me a seat but couldn’t guarantee it. Gah! I ran for that?
So, I put some money in a machine for a drink of water and ended up with ice tea. Go figure! Not even the vending machines worked right.
I watched priority boarding trickle through and then the masses of Jamaicans with soooo many kids and sooo many carry ons, form a huge line up for boarding zones 3 and 4. Then, my name was called. They had indeed found room for me. Lucky me, it was with priority boarding and in premium rouge class. I went to the front of the priority boarding line and boarded the plane. I sat my ass down in seat 1C, the very front of the plane. My luck continued as there was also room in my overhead bin for my carry on items. About 10 minutes after I boarded, they were already telling people they could not take their roller bags in cabin as there wasn’t enough room in the bins. People were not happy being told that they would have to check their large carry on items. Of course, many hadn’t packed carefully enough for that, so they were unpacking their roller bags to find medications, insulin, duty free, breakables and valuables that they didn’t want checked. What a mess. In all fairness though, this was not Air Canada’s fault. Let me tell you, people returning home to Jamaica after Christmas had a lot of luggage!
Finally, once everyone was on board and doors were closed, I could breathe a sigh of relief that I was at least getting out of the craziness of Toronto and the Canadian weather!
With a piping hot face cloth served up by the flight attendant, I washed the stickiness from my face from my Olympic sprint through the Toronto airport. I’m sure I should’ve received a medal! We were given tablets for our viewing pleasure, a menu to choose our meal option and our choice of orange juice or water … All before take off!
I went for the omelette with goat cheese and sausage. Let me tell you, the upgraded meal was a pleasant surprise! I’ve been known to skip plane meals all together because they often turn my stomach. This, however was served up in hot plates with lovely cutlery, a cloth napkin and tasted like real food instead of mystery mash.
After lunch, with another round of beverages, we were served warm, salted nuts and a choice of chips or a chocolate bar. I didn’t even crack my own treats while I was on the plane.
It’s hard to decide if the price of flying Premium Rouge is worth the extra cost or not, but for me it was a free upgrade and I truly thought the service was great. Good job on Part 1 Air Canada.
Oh wait. Then my luck ran out. Full Stop.
To be continued in “Travel Nightmares Part 2 – Hate” – coming soon.
Feel free to share your sympathies and commiserate with me in the comments!