Who uses a travel agent and why?

Shari Tucker in Thailand
Wouldn’t you love to visit Koh Phi Phi Thailand? Let’s Chat

With so much information on the internet, why would you want to use a travel agent? And, with booking flights online being so easy, why would you have someone else do it?

So many people ask me why I’m a travel agent and assume that we agents are a dying breed. On the contrary, we are becoming more and more in demand in specialty areas. My specialty being Adventure Travel and Around the World travel, with secondary passions for sailing and river cruising.

Well, here’s what you need to know!

I am a home-based agent with Travel Professionals Internationals. That means I work under their brand, with all of their products and resources, but I do so from a home office instead of a fixed office. They are a large, Canadian based company entirely made up of home-based agents. Our head office is in Winnipeg, Manitoba.

In my case (I’m a little extra special), I have decided to travel the world and take my home office with me. I move around a lot and my work goes with me. It’s not like being on vacation because it isn’t very restful, but it is certainly adventurous!

I get to experience both the tourist and the local side of destinations and get a real in-depth experience that I can than pass along to my clients. You can’t argue that hands-on experience in travel is a pretty big value-add when you are taking on a new adventure.

I’ve been to over 30 countries and have several more coming up in the first few months of 2016. I bet I can tell you some interesting stories about places you’ve never even considered visiting!

My clients are almost all Canadian and I work with them just as I would if I were in an office in Halifax, Nova Scotia. Most of the time this is by email, but I can Skype, whatsapp, twitter … whatever works for you! The only difference you’ll see is that you can’t meet with me face to face in an office setting. Skype is a pretty good replacement for that though!

I can’t stress enough that, although I am traveling, I am not on vacation. I spend my working hours to send you on vacation and that allows me to continue living this amazing lifestyle where I can to see our amazing world. This gives me pretty high motivation to keep my clients happy and give them the best advice and vacations possible!

So, how do I get paid? Don’t worry, lots of people ask and for those who don’t ask, they want to, they just don’t know how to approach it. So, here it is … I’ll tell you so that you don’t have to ask!

I charge a $60 + tax consulting fee per person for any custom itinerary (although if it is an extended trip, such as round the world, I charge based on the amount of research required, so it could be $100 or $120 + tax for a couple or family depending on the destination, length of trip and services required). This would always be discussed up front, not a surprise part way through the planning.

NOTE: If you are booking a straight up all inclusive package, cruise, or group tour, I do not charge the consulting fee. This way my rates are the same as you would find online, however sometimes I get better deals due to our supplier agreements. Things that you can’t find online!

The $60 + tax fee can be looked at as a consulting fee and you can take as much information as I can provide you in one or two sessions and use it to book on your own, however you wish. The biggest benefit of this is having a trusted source of information from a real person who you know, rather than a random google search.

Although google has many answers, it also has many scams, incorrect information, out dated information etc. Wouldn’t you rather get your information from someone you know?

Or, you can think of it as a booking fee. I give you lots of information and then also go through the booking process for you with each of the individual companies so that you don’t have to (flights / tours / hotels / cars etc). The biggest benefit of this is that it saves you HOURS of time. If you have to call 10 companies in different time zones, sort out details and then give each of those companies all of your personal information to book a tour, it takes hours of time. I can do that for you so that you don’t have to. We also have systems that streamline the process to make it faster and more efficient.

What do you really get out of the consulting fee?
1. It gives you access to me as your personal resource for information. I’ve travelled 30+ countries in the last 7 years with many more on the horizon. I’ve been there and done that in a lot of places, so I have a lot of experience and knowledge to share. Yes, you can get that knowledge from the internet, but you never know how honest it is, was it sponsored, is it old / new / valid / trash. And, the internet can’t tailor information to your specific needs like I can!

2. Further to that, if I don’t have the experience in a particular destination, I can reach out to my colleagues who have personal experience or a gazillion tried, tested and true resources that we have as a company rather than randomly on google. I’ve also sent many clients to destinations that I have not yet been to. I have lots of experience in Australian and New Zealand adventures, but haven’t quite made it there yet. Same goes for Africa, which is on my list for 2016 / 2017.

3. I will spend my time researching your adventure so that you can just go and enjoy without the hassle of figuring it all out. You might spend hours on the internet, whereas I might spend 1 hour through our resources or I might know the answer to your question immediately through personal experience.

4. It gives you a real person to talk to instead of booking online. If you have a problem with your flight, need to make changes, etc, you can contact me. That will save you sitting on hold for hours. Many online sites are now charging booking fees as well, so it is quite normal, although sometimes they are hidden amongst other taxes and fees so you don’t see them.

5. Being a real person, I can give you options that you may not have thought of based on your particular interests / needs. Websites can only know so much about you. Not to mention that I’ve traveled with many of the companies we sell, so I truly know what they are like.

6. Flight bookings. Prices are set by the airlines, not by travel agencies. This is very important because it means that we all have access to the same prices. There are some exceptions but not that many. Generally speaking, if you search the exact same flight route / dates / times and class of service, we should get the same price. If you see a different price online (through expedia vs red tag for example), it is likely slightly different routing. OR, it could be one of them has a different tax or hidden fee somewhere.

Where I am better than the online sites is that I can look for connection options that they don’t see because their algorithm has set rules. I can often get long haul itineraries for the same (or cheaper) than the big online sites AND either get you there faster, or get you a cool stop over at little to no extra cost. We also have bulk buying agreements with most of the airlines, so often I can get you a slightly better price than what is offered online (but not always).

7. Exclusive insider knowledge on specials and discounts. Especially if you are following one of my social media feeds! Twitter – @ShariTucker or Http://www.facebook.com/ShariTuckerPhotoAndAdventures
Sometimes we get deals that are only open to our clients at TPI and cannot be found online anywhere. Sometimes we get advanced knowledge of upcoming specials or flash sales (usually on tours, not flights).

8. In case of an emergency, you have someone to help you through the situation. Whether it is arranging an alternate flight route due to a volcano eruption or reminding you to keep receipts and start a claim for travel insurance. If someone falls ill in your family and you need to be with them, the last thing you need to be concerned about is trying to cancel your vacation plans to get refunds. I can take care of that for you while you take care of your family.

Other than the $60 + tax consulting/booking fee for custom itineraries, I also get paid through commissions. (It would take a lot of clients at $60 each to make a living, so don’t be surprised that I get paid in other ways too!)

1. The consulting fee pays for my time / effort / knowledge to help you with your trip. If I were to spend four hours researching options for a client, giving them tips / advice and suggestions and then they booked everything online themselves, I would have wasted four hours and not gotten paid for anything. I’m sure you’ll agree, no one can make a living that way. So, therefore, I don’t work for free.

2. Commissions. Many of the companies that we work with pay us commissions for selling their products. I promise that I will always offer you options that are suited to your needs and you can choose what is best for you. We have hundreds of companies that we have great communication with and we can also work with lesser-known companies as long as they are reputable.

Who works with Travel Agents:
My top 10 types of clients are the following (but others are certainly welcome!)

1. Retirees who want to travel and enjoy doing some online research but have hesitations in actually booking online. Fear of making a mistake or not knowing all of the details.
2. Busy professionals (doctors / lawyers / executives) – They desperately need time off and have 4 – 8 weeks of vacation a year, but they are too busy to do the planning themselves.
3. Solo travelers of all ages – people who are tired of waiting for their friends to travel with them and are ready to see the world. Sometimes I help these people travel on their own, other times in small group tours so they are not so alone.
4. Adventurers – These are people who want to do something active on their vacation that is a little harder to plan on the internet, therefore they look for professional help in booking the trip that is right for their passions and skill levels. Think hiking the Inca Trail, climbing Kilimanjaro, hiking Mont Blanc.
5. People who are looking for round the world trips, complicated flights with multiple cities or stop-overs along the way to a destination. I can almost always get a better deal on these options than what is available on the standard expedia / red tag etc.
6. Groups of people looking to travel together, whether it be extended family or a girls trip. Who really wants to take responsibility for all of the planning for 6 or 10 friends / family? That’s what I’m here as an impartial professional. I gather all of the information, work with you to set the itinerary and make it all happen behind the scenes so you can have a fantastic vacation without the hassles.
7. People looking for sailing trips on large or small boats.
8. Honeymooners looking for something more adventurous than an all inclusive vacation. Whether that be paddle boarding in Hawaii, self-drive through Ireland, swimming with whale sharks in the Maldives or Greek Island hopping.
9. All inclusive Caribbean destinations. Sure, it is easy to book these online, but you’ll spend hours researching the best deals, locations and prices change before you can decide. Agents also come in particularly handy when you have friends traveling from different destinations, but want to arrive on the same dates, or share rooms.
10. Well traveled people who are either tired of doing all of their own planning, or they need new ideas about up and coming destinations that interest them.

Do you fit in one of these above categories?

Get in touch. We’ll chat about your needs and then I can give you suggestions and start the planning process whenever you are ready. I’m here to help. Don’t let the plethora of options overwhelm you. Let me help narrow them down for you!

Who I don’t normally work with, although there are always exceptions!
If you are the type of person who has lots of time, little fear and enjoys doing all of your own research on line, then you may not want to work with me. And, that’s ok. There are lots of people out there just like you!

If you are looking for the absolute cheapest option for anything and are willing to sleep in airports for 12 hour layovers to make it happen. If you enjoy bartering for every last little thing. If you will stay at a 2 star resort in Cuba or you want to arrive in destination and book your hotel when you get there then I’m not the best fit for you. If your money is that important to you, then you probably won’t see the value in paying me to help with your decisions. There’s no problem with this, but we’re probably not a good match.

If you are only booking domestic flights (Halifax to Toronto / Halifax to Vancouver or something into the US), it is likely just as easy for you to do that on your own instead of paying an extra $60 + tax to me. However, if you don’t have a computer, your internet doesn’t work well, you hate researching on line or have 10 people who need the same flight .. Let me help!

If you are going to Disney, I’m not the right person for the job. Disney is a category all of it’s own. I have no experience in this area, but can recommend people who do!

So, now you are armed with all of the information on how I work as a travel agent. My passion is helping people like you see the world and sharing my own experiences. If you are interested in a consultation or getting your next vacation booked, I would be thrilled to hear from you.

I am currently (Jan 2016) in Istanbul. Remember, I am working, not on vacation. The best way to reach me is by email. But, if you’d prefer to talk by phone or skype I’ll arrange a time with you, no problem at all.

Let’s chat!

Stucker@tpi.ca

2 thoughts on “Who uses a travel agent and why?

  1. We have know Shari for a few years. We have used the services offered by/through Shari. We… or my wife did 100% of the “leg work” preparing and planning a South America trip a few years ago. Trust me..it is a LOT of work. I had no idea what was involved. The next big trip we took we contacted Shari! She was able to book just about anything to everything! This could be the best $60. you will spend when planning a trip/vacation. It is so comforting to know you have a talking breathing person you can trust and rely if or should you have a problem or questions. A BIG thumbs up from me! Thank you for provided such a great affordable service!

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