Travel Industry Updates

They say hindsight is 20/20.
With the state of the Covid-19 situation in China, then Italy, Iran, Spain and then the USA, I think we were all a little naive about how hard coronavirus would affect us in Canada. Maybe it was denial or lack of information from those in power, who knows. No point in playing the blame game.

Not in a million years did I foresee a State of Emergency, Social Distancing, panic at the grocery stores and not being able to visit friends and family for months in 2020. Not in a million years did I see the travel industry crumbling and coming to a complete halt for an indefinite amount of time. It was unfathomable that cruising, river cruising, land tours and all but the most essential of flights would come to a halt long term.

Travel Industry Closures and Updates

The travel industry has been one of the hardest hit industries. It was the first to be interrupted and will be the longest lasting. Long after the parks open, you return to dining at your favorite local restaurants, you go back to having care from your trusted (and much missed) massage therapist or chiropractor, the tourism industry will still be struggling.

For some businesses (not all), it’s as easy as returning to work and within a few days to a week, paying clients will return, cash will start flowing and business will steadily increase. Not that it will return to what it was before, but cash will begin to flow. For much of the tourism industry (airlines / tour operators / cruise ships / travel agents), we have to wait for world borders to reopen, international flights to restart, tours and ships to fill and people to feel comfortable traveling abroad.

As of today, April 15th, here’s a quick, very short and general list of what is cancelled in the tourism industry. This changes regularly and is only up to date as of today.

  • Adventure Travel: G Adventures, Intrepid Travel, Peregrine Adventures – Worldwide tour operations suspended until (at least) May 31, 2020
  • River Cruise: Ama Waterways , Scenic Touring – Suspension of all river cruises embarking through June 30, 2020.
  • Ocean Cruise: Almost all cruise lines have cancelled sailings worldwide until June 30, 2020 / Many companies have cancelled their Alaska itineraries for the complete 2020 summer & fall season / Many new ship launches have been postponed / All ships sailing US waters are cancelled until July 19, 2020 / Canadian ports are closed to ships carrying over 500 passengers until (at least) July 1st, 2020.
  • Rail: Rocky Mountaineer – departures suspended until July 1st, 2020 / Via Rail Toronto to Vancouver suspended until June 1st, 2020
  • Airlines: Air Canada and West Jet are operating essential flights between various domestic destinations, but with extremely limited routes. Air Canada is operating flights to six international hubs, while also continuing to operate cargo flights of supplies. Most flights for the late summer and fall are still scheduled, as per usual, but I think we can expect to see many more cancellations, although hopefully only to specific routings and not en masse.

The Return of Travel

While I believe there will be travel to some extent this summer, fall and winter, I expect it to start with domestic and business travel before leisure travel picks up full force again. I think those great bucket list trips and dreams of traveling in our own great country of Canada will come to the forefront as many people still wish to vacation, but have concerns about going too far from home. I think we’ll see Nova Scotians who want to visit the Rockies, take that bucket-list Rocky Mountaineer train trip, Via Rail across Canada, spa vacations to Quebec, visit Canada’s North to see the Northern Lights, ski Whistler, visit the Polar bears in Churchill and Great Lakes cruises (did you even know that was a thing?).

Shameless self-promotion – I can help you with any of these amazing trips within Canada! If you’d like to go somewhere on short notice, maybe later this year, but aren’t ready to start international border hopping, there is plenty of adventure and beauty to explore in Canada. You can always reach me by email.

What’s Next?

It is still almost impossible for me to wrap my head around the complete crumble of the tourism industry, pushing back travel dates month after month, now shut down for the most part from mid March until the end of June. Will that extend further? We are yet to see.

I know many of my clients are itching to get a move on, but realistically we are all aware that international leisure travel is still months out of reach. The tourism industry has crumbled for the time being, but it will come back, one step at a time.

For now, don’t stop dreaming of where you’d like to go. Write down a list of places you’d like to wander to, things you’d like to see and do. Then, when the time is right, let’s work on making each one of those come true!

While I may not be earning an income at this time, my business is still very much here and I’d love to hear from you with what’s at the top of your travel list when Covid-19 is behind us, so leave me a comment below so we can all dream together.

When you are ready to plan your next trip, in Canada or International, I’d love to hear from you! You can email me, or contact me through social media on Facebook or Instagram.

Airline Prices in a Crisis

Covid-19 has set the world into a frenzy that saw thousands of people in difficult situations, trying to get home on some of the last flights departing many destinations. I understand that people are frustrated by not being able to find flights at a reasonable cost, but I’d like to clear up a common misconception.

AIRLINES DO NOT RAISE PRICES DURING A CRISIS!

At any time of a ‘normal’ year, if you try to book a one way flight anywhere internationally, on short notice (1-5 days, maybe even up to 14 days), prices are going to be high, you’ve probably just rarely had to do that, so you are surprised when you see it. The airline is not out to get you. They haven’t raised their prices. They aren’t trying to gouge you, but yes, the ticket price could be five times higher than what you paid.

Here’s what’s happening.

There are a fixed number of seats on any plane. Each airline has a variety of options ranging from the most restrictive of fares in economy class to the most flexible of fares in Business Class. While you and your bestie may sit side by side on the plane, have the exact same size seat and get the same meals and service, you may have paid two very different prices. Sometimes they could be hundreds of dollars difference.

How can that be?

Most people just think of it as Economy, Premium Economy or Business class, each with their own section of the plane, but it’s far more complicated than that.

It’s not just about the physical location on the plane. The prices are based on a package of benefits. It includes the location of your seat on the plane, the leg room, if your luggage and seat selection are included, if your ticket is non-refundable, changeable or refundable for a fee and how many loyalty points you earn. Then it is also based on the level of service you receive on board, how many flight attendants per passenger there are, the quality of food and extra amenities like hot face cloths and champagne served before take off, just to name a few.

Each class of service has a different set of rules, and a different amount of flexibility. The cheaper the price, the fewer benefits you get and the more restrictive the fare is. If you pay for a business class flexible ticket, you can change or refund for no fee in some cases. If you pay for a cheap, basic economy ticket, if you need to change, you are SOL my friend. You get to buy a brand new ticket and you don’t get a refund for the cheap one you bought earlier.

Keeping in line with this, as you can imagine, the bulk of the seats on a plane fall into Economy Class. Within that, there are various pricing levels with different flexibility options when it comes to inclusions, refunds and cancellations. You might have paid $100, but have a fully non-refundable ticket, pay for your luggage separately and only collect 25% loyalty points. The person sitting to your left might have paid $300, have a change fee of $150 and be getting 50% loyalty points. The person on your right pay have paid $500, have a change fee of $50 and be getting 100% loyalty points. All of you are in Economy seating.

Woah! Did I just blow your mind?

Covid-19 Crisis

Now, let’s bring it back to Covid-19, or any crisis, really, where people for whatever reason need to buy flights on short notice.

Airline tickets are normally available for purchase somewhere about 10 – 11 months in advance. It varies a bit by airline and route, but that’s a general rule of thumb.

Most people buy their airline tickets three to nine months in advance. Of course there are always people who buy flights, especially domestically, one or two months in advance.

The majority of people book into the Economy Class category where they are looking for the cheapest flight to get them to their destination. Let’s just say, for ease of math, there are 100 seats on a plane. 10 are business class, 20 are Premium Economy and the remaining 70 are Economy. Break it down further now and of those 10 business class, you have five basic business class and five flexible business class. In Premium Economy you have 10 flexible and 10 more restricted. In Economy, there could be up to four variations and different prices, so 17-18 seats at each level. In this example alone, that gives you eight different price points.

To complicate things further, the prices on International flights fluctuate not just with the class of service, but with the exchange rate of the connecting flights that are going through different countries and the taxes of each separate airport, which also fluctuate with exchange rate. Sorry, there is no ‘fixed price’ for an international flight.

If you are flying Halifax – Toronto – Frankfurt – Addis Ababa – Johannesburg and then return, you are affected by the taxes at five airports in four countries and the exchange rates of four different currencies that fluctuate daily.

If the majority of people buy their flights six to nine months in advance and are looking for the cheapest prices, what do you think is the first to sell out? That’s right, the cheapest fares on the flight with the most restrictive rules and fewest inclusions.

And, at two months prior to take off, what do you think is left? The higher priced classes of service within Economy, with more inclusions and fewer restrictions. By this point, you’ll also often find that Premium Economy is sold out as many people choose to pay extra for the extra comfort and benefits offered. Then you are left with Business Class, if it’s not full, and the most flexible options of Economy class.

Fast forward to the plane being nearly sold out one month in advance. People who were late buying their tickets missed out on the cheapest level of service and paid more. They likely don’t understand that they have a more lax cancellation policy or that the cheaper price didn’t included luggage.

Let’s say there are five seats remaining on the plane, because 95% of the plane sold out more than one month in advance. Let’s say there are three Economy seats, one Premium Economy and one business class seat available.

All of a sudden on March 13th, 2020 you are already in destination and discover that you need to get home before the borders close on the 15th at midnight due to a crazy pandemic. Let’s call it Covid-19!

There is one flight left and it has five seats available but 100 people trying to get those five seats. The prices of the five seats don’t change, but once the three cheaper economy seats sell out, all that’s left is Premium and Business Class. To make it more complicated, if you are searching for two seats, for you and your partner, and two of the economy class seats have already sold, you’ll get an error saying there are no seats available.

Not quite true! I’ll tell you a secret; one of you could go in economy and one in Premium Economy, but an online system won’t tell you this, or allow you to book this easily or quickly enough when there is high demand. You could get one seat booked and then the other one is gone and one of you is staying behind. How’s that for scary?

Travel agents have ways around this … It might literally be the difference in both of you getting on the same plane or not. You might not pay the same price for both seats, but you might arrive home together!

It is the same reason that your travel agent will tell you not to wait until last minute to book flights for your vacation and that it is very unlikely there will be a ‘sale’ if you wait until one month prior to travel. The cheap seats will already be sold out, therefore you end up paying a higher price. The airlines did not raise the prices, you are just paying the rate of the day for the class of service that is available at that time.

In a crisis situation, where countries are restricting travel and closing borders, it is also important to note that there are many fewer routing options available and much higher demand for those last few seats. If you don’t get on them quickly, you might miss out. It’s good to have a professional watching for these things for you while you are on vacation!

There are lots of reasons to book with a good travel agent. The intricacies of airline bookings are just one of many. If you get stuck abroad due to a natural disaster, or pandemic, do you want to deal with it alone, spending hours on hold trying to reach each airline or would you rather have a professional taking care of the arrangements for you and telling you what you should do next?

If you’d like to work with a professional on your next trip, for peace of mind and so many other great benefits, I’d be happy to hear from you at stucker@tpi.ca or 902 402 7646.

Covid-19 – A Travel Agent’s Opinion

Coronavirus, or Covid-19, is top of everyone’s minds these days. It’s impossible to avoid the information overload through the news and social media. It is extremely important to make sure you are taking in reliable, factual information and not just the hype and fear that many media outlets are spewing.

My business
I am just one travel agent in Halifax, NS with a small, but mighty business. To date, I have not had one cancellation due to Covid-19. I’ve had to rearrange flights to avoid China, but not one of my clients has cancelled their trip.

It’s incredibly busy though. Airlines, cruise and tour companies are all fielding more calls than normal. This doesn’t always lead to cancellations though, just a lot of questions! Clients are calling with travel concerns and insurance sales are soaring as we are one of the few still protecting people if they purchase insurance before an Avoid Non Essential Travel Advisory goes out. Many companies have revised their policies to exclude pandemics, but as yet (March 6th, 11am AST), our policies remain the same.

I currently have clients traveling in Australia, New Zealand, Qatar, Thailand, Hawaii, just returned from Caribbean Cruising and Portugal, 17+ people heading to Italy in the next 2 – 6 months on various itineraries, River Cruise season is soon starting and my mom and I are heading to Australia at the end of April.

Despite mass media and panic, what seems like worldwide, folks here in Halifax, at least my clients, are taking it all in stride.

You are going to get sick. #SorryNotSorry
In case you didn’t know …. At any time, anywhere in the world, you can get sick. Comforting right? HAHA In fact, I’m sick with a cold right now as I write this. I got sick in November when I travelled to Nepal and I often get sick when I travel to the Caribbean. I’ve had stomach problems in various countries, I’ve gotten parasites, colds and who knows what else. If I stopped traveling because I ‘might’ get sick, I’d never go anywhere!

The truth is, there are a lot worse things out there than Covid-19 and you haven’t cancelled your trips for any of those … so why would you cancel for this?

You travel to the Caribbean all the time where there is risk of Malaria, Zika, Typhoid, traveller’s diarrhea or Africa where there is Ebola and Yellow Fever (although there is a vaccine for that!), along with other mosquito-bourne illnesses. You may or may not get your yearly flu vaccine; do you have your hepatitis shots? No?

I don’t say any of this to scare you, just to point out the hypocrisy in it all. If we aren’t scared enough of getting the flu to go get our flu shot … if we travel without our Hepatitis A & B shots, if we go to Malaria areas but don’t take medication, if we go anywhere without checking the health risks, if we eat fatty foods, smoke cigarettes, vape or drink too much, then why are we so scared of Covid-19? If you get it, you’ll likely be sick for 7 – 10 days and then you’ll be well again. Many of the things listed above do not have the same happy ending, but we don’t seem to be scare of those!

The flu is all around you right now. You are probably going to get the common cold if you haven’t already had it, and you might even get the flu as it goes around every year.

While I’m not saying that we should invite Covid-19 in and spread it around, I think it is truly impossible to stave it off forever and, quite honestly, maybe not even worth trying. If it doesn’t hit Halifax this year, what makes you think it won’t make an appearance next year? Hopefully vaccines will be tested and effective by then, but let’s be honest, if you didn’t get a flu shot this year, are you going to make time to get one next year? Or get the Covid-19 vaccine?

Should I cancel my travel plans?
For now, don’t cancel your travel plans. Don’t worry about the potential of getting sick. Just have better personal hygiene, wash your hands properly, stop picking your nose and biting your nails. Sneeze and cough into your elbow and if you are sick, just stay home. We will all thank you for it!

Getting the right information.
Last, but not least, follow credible health organizations like the CDC or WHO for your updates, check the Canadian Government Travel Site for health advisories and check your destination before your book! Work with a reputable travel agent who has access to the most up to date information, and can help you navigate your travel plans if cancellations are required. Stop listening to the bad news and surround yourself with the good news of the thousands of people who have survived Covid-19! We’ll soon have ‘I survived Covid-19’ T-Shirts, I’m sure!

Stay healthy everyone. Keep traveling. There are too many amazing things to see in this world to stay home because you ‘might’ get sick!

Disclaimer: Before anyone gets offended over my opinion … of course I understand that everyone’s health situation is different. People with compromised immune systems and respiratory problems have different concerns about Covid-19 and everyone has to look at their individual health situation. For the vast majority of people though, it’s time to just stay calm and wash your hands at home and abroad!