Why Use a Travel Agent to Book Your Cruise Vacation – Case Study

If you’ve been wondering if you should use a travel agent to book your cruise, let me give you a few reasons why, yes, you should!

Working with an independent travel agent such as Shari Tucker Luxury Travel & Adventures can often be misunderstood. Many people don’t understand the value and benefit of working with an agent for something that you can seemingly, do yourself. However, all things are not created equal! Of course you can book your cruise online, but is that the best choice and best value for you? What might you be missing out on? Let’s look further.

If you’ve always booked your own vacations and have plenty of leisure time to spend researching your cruise, then you may not understand why anyone would use a travel agent. That’s ok! I’m here to help you understand what you are missing out on by booking a cruise on your own. If any of the following apply to you, it’s time you consider using a travel agent to book your next cruise:

  • Have little leisure time or little interest in doing in-depth vacation planning
  • Appreciate the advice of a professional in the field
  • Like speaking with someone who knows you personally
  • Find all of the options on the internet overwhelming to sort through
  • Have concerns about the reputability of companies you find online
  • Concerned about understanding cancellation and change policies or tend to ignore them and hope for the best
  • Enjoy supporting local or Canadian entrepreneurs and businesses

While I never promise anyone that working with me will be cheaper than booking on your own, I do always promise that you will get better (and more personal) service, you’ll be taken care of if something goes wrong and you will save HOURS of your precious time. It’s all about value for your money. On top of that, if I can save you money or get you extra perks along the way, that’s a great bonus! We all love to save money when we can!

To give you a tangible example of some of the benefits of working with Shari Tucker Luxury Travel & Adventures, check out the case study below of a recent booking with Royal Caribbean Cruises to see what you are missing out on if you aren’t working with a great travel agent.


Photo Credit: Royal Caribbean

CASE STUDY 1

BOOKING ON YOUR OWN

ROYAL CARIBBEAN CRUISE
Sailing:
11 night Canadian Adventure Cruise
Date: Oct 4, 2021 – Montreal, Canada
Ship:
Empress of the Seas
Category:
4N – Oceanview
Deck:
8 – 8022
Booking fee: $0
Service:

  • Self-service booking online, or you can call reservations with Royal Caribbean
  • Generally expect hold times of 15 – 60 minutes each time you call, longer during periods of high call volume
  • Speak to a different reservations agent, in the USA, each time you call.
  • Reservations agents answer specific questions about Royal Caribbean Cruises and input your information to book your trip
  • Reservations agents cannot provide information or book you on pre or post cruise land extensions

Public Rate for 1 cabin, 2 passengers: $3946 including port charges & taxes
On board credit or perks: $0
Deposit Terms: $960 – due day of booking – Non Refundable (except taxes & fees)


BOOKING WITH SHARI TUCKER LUXURY TRAVEL & ADVENTURES

ROYAL CARIBBEAN CRUISE
Sailing: 11 night Canadian Adventure Cruise
Date: Oct 4, 2021 – Montreal, Canada
Category: 4N – Oceanview
Deck:
8 – 8022 or 8026
Booking fee: $150 + tax
Service:

  • Speak with me, your personal travel agent, via email, text or phone
  • No hold times. If you are not able to reach me by phone on your first try, leave a message and I’ll call you back.
  • I get to know your preferences, your style of travel and make appropriate recommendations
  • You’ll speak with me directly each time you have a question or concern
  • I provide recommendations on the best available room, or best value category available and different price points.
  • If you are a past client, I have your booking details on file so you don’t have to go digging for passports and loyalty numbers.
  • I help you arrange insurance, flights, pre/post night hotels needed
  • I provide recommendations for land extensions to add before or after your cruise (additional fees may apply for booking).
  • I’ll help you navigate the new Covid-19 policies and procedures, on booking and at the time of travel
  • I can answer questions and give you advice on cancellation terms and conditions for your booking

Travel Agent Rate for 1 cabin, 2 passengers: $3568 including port charges & taxes (savings of $378 from the public rate of $3946, on the cruise rate)
Travel Agent Perk: On board credit of $25 per person / $50 per stateroom
Travel Agent Perk: Flexible Deposit Terms – $960 – due within 30 days – Fully refundable (in cash not future travel credit) prior to final payment
VS
Public Deposit Terms: $960 – due day of booking – Non Refundable (except taxes & fees)


SUMMARY

Clients paid $150 + tax up front to hire me to research and book this cruise. I then provide clients with on going service throughout the entire booking, travel and return process. I saved clients $378 from the public rate, plus secured them an additional $50 on board credit and better deposit terms. These clients still have flexibility to choose their own dining options on board, activities and port excursions. They can also use points, or book their own flights if they choose. If clients cancel before May 2021, they lose only the $150 that they have paid for my time and research. But, if they had booked direct they would lose their deposit of $960 if they cancelled prior to May 2021 because it is non-refundable.


NOW IT’S UP TO YOU

Still unsure if working with a travel agent for your next cruise vacation is the best option for you? Drop me an email to set up a FREE, 15 minute conversation where you can ask questions about the process as it pertains to your specific trip. Or, hire me for a 60 minute initial consultation by phone or video ($50 + tax) to discuss your trip and access my expertise on the various styles of cruise (or general) travel that you may not have considered. All cruises are not equal. They vary in ship size, amenities, age range, itinerary. You want to make sure you get the right fit, for YOU! From there, you can decide if you’d like to plan and book your own trip or hire me to organize it for you. The choice is yours.


Disclaimer: Information was correct at the time of publishing – July 2, 2020. Prices for cruises and promotions may change, rendering different results on different dates.

Airline Prices in a Crisis

Covid-19 has set the world into a frenzy that saw thousands of people in difficult situations, trying to get home on some of the last flights departing many destinations. I understand that people are frustrated by not being able to find flights at a reasonable cost, but I’d like to clear up a common misconception.

AIRLINES DO NOT RAISE PRICES DURING A CRISIS!

At any time of a ‘normal’ year, if you try to book a one way flight anywhere internationally, on short notice (1-5 days, maybe even up to 14 days), prices are going to be high, you’ve probably just rarely had to do that, so you are surprised when you see it. The airline is not out to get you. They haven’t raised their prices. They aren’t trying to gouge you, but yes, the ticket price could be five times higher than what you paid.

Here’s what’s happening.

There are a fixed number of seats on any plane. Each airline has a variety of options ranging from the most restrictive of fares in economy class to the most flexible of fares in Business Class. While you and your bestie may sit side by side on the plane, have the exact same size seat and get the same meals and service, you may have paid two very different prices. Sometimes they could be hundreds of dollars difference.

How can that be?

Most people just think of it as Economy, Premium Economy or Business class, each with their own section of the plane, but it’s far more complicated than that.

It’s not just about the physical location on the plane. The prices are based on a package of benefits. It includes the location of your seat on the plane, the leg room, if your luggage and seat selection are included, if your ticket is non-refundable, changeable or refundable for a fee and how many loyalty points you earn. Then it is also based on the level of service you receive on board, how many flight attendants per passenger there are, the quality of food and extra amenities like hot face cloths and champagne served before take off, just to name a few.

Each class of service has a different set of rules, and a different amount of flexibility. The cheaper the price, the fewer benefits you get and the more restrictive the fare is. If you pay for a business class flexible ticket, you can change or refund for no fee in some cases. If you pay for a cheap, basic economy ticket, if you need to change, you are SOL my friend. You get to buy a brand new ticket and you don’t get a refund for the cheap one you bought earlier.

Keeping in line with this, as you can imagine, the bulk of the seats on a plane fall into Economy Class. Within that, there are various pricing levels with different flexibility options when it comes to inclusions, refunds and cancellations. You might have paid $100, but have a fully non-refundable ticket, pay for your luggage separately and only collect 25% loyalty points. The person sitting to your left might have paid $300, have a change fee of $150 and be getting 50% loyalty points. The person on your right pay have paid $500, have a change fee of $50 and be getting 100% loyalty points. All of you are in Economy seating.

Woah! Did I just blow your mind?

Covid-19 Crisis

Now, let’s bring it back to Covid-19, or any crisis, really, where people for whatever reason need to buy flights on short notice.

Airline tickets are normally available for purchase somewhere about 10 – 11 months in advance. It varies a bit by airline and route, but that’s a general rule of thumb.

Most people buy their airline tickets three to nine months in advance. Of course there are always people who buy flights, especially domestically, one or two months in advance.

The majority of people book into the Economy Class category where they are looking for the cheapest flight to get them to their destination. Let’s just say, for ease of math, there are 100 seats on a plane. 10 are business class, 20 are Premium Economy and the remaining 70 are Economy. Break it down further now and of those 10 business class, you have five basic business class and five flexible business class. In Premium Economy you have 10 flexible and 10 more restricted. In Economy, there could be up to four variations and different prices, so 17-18 seats at each level. In this example alone, that gives you eight different price points.

To complicate things further, the prices on International flights fluctuate not just with the class of service, but with the exchange rate of the connecting flights that are going through different countries and the taxes of each separate airport, which also fluctuate with exchange rate. Sorry, there is no ‘fixed price’ for an international flight.

If you are flying Halifax – Toronto – Frankfurt – Addis Ababa – Johannesburg and then return, you are affected by the taxes at five airports in four countries and the exchange rates of four different currencies that fluctuate daily.

If the majority of people buy their flights six to nine months in advance and are looking for the cheapest prices, what do you think is the first to sell out? That’s right, the cheapest fares on the flight with the most restrictive rules and fewest inclusions.

And, at two months prior to take off, what do you think is left? The higher priced classes of service within Economy, with more inclusions and fewer restrictions. By this point, you’ll also often find that Premium Economy is sold out as many people choose to pay extra for the extra comfort and benefits offered. Then you are left with Business Class, if it’s not full, and the most flexible options of Economy class.

Fast forward to the plane being nearly sold out one month in advance. People who were late buying their tickets missed out on the cheapest level of service and paid more. They likely don’t understand that they have a more lax cancellation policy or that the cheaper price didn’t included luggage.

Let’s say there are five seats remaining on the plane, because 95% of the plane sold out more than one month in advance. Let’s say there are three Economy seats, one Premium Economy and one business class seat available.

All of a sudden on March 13th, 2020 you are already in destination and discover that you need to get home before the borders close on the 15th at midnight due to a crazy pandemic. Let’s call it Covid-19!

There is one flight left and it has five seats available but 100 people trying to get those five seats. The prices of the five seats don’t change, but once the three cheaper economy seats sell out, all that’s left is Premium and Business Class. To make it more complicated, if you are searching for two seats, for you and your partner, and two of the economy class seats have already sold, you’ll get an error saying there are no seats available.

Not quite true! I’ll tell you a secret; one of you could go in economy and one in Premium Economy, but an online system won’t tell you this, or allow you to book this easily or quickly enough when there is high demand. You could get one seat booked and then the other one is gone and one of you is staying behind. How’s that for scary?

Travel agents have ways around this … It might literally be the difference in both of you getting on the same plane or not. You might not pay the same price for both seats, but you might arrive home together!

It is the same reason that your travel agent will tell you not to wait until last minute to book flights for your vacation and that it is very unlikely there will be a ‘sale’ if you wait until one month prior to travel. The cheap seats will already be sold out, therefore you end up paying a higher price. The airlines did not raise the prices, you are just paying the rate of the day for the class of service that is available at that time.

In a crisis situation, where countries are restricting travel and closing borders, it is also important to note that there are many fewer routing options available and much higher demand for those last few seats. If you don’t get on them quickly, you might miss out. It’s good to have a professional watching for these things for you while you are on vacation!

There are lots of reasons to book with a good travel agent. The intricacies of airline bookings are just one of many. If you get stuck abroad due to a natural disaster, or pandemic, do you want to deal with it alone, spending hours on hold trying to reach each airline or would you rather have a professional taking care of the arrangements for you and telling you what you should do next?

If you’d like to work with a professional on your next trip, for peace of mind and so many other great benefits, I’d be happy to hear from you at stucker@tpi.ca or 902 402 7646.

Sustainable Travel with Wilderness Safaris

I recently spent three weeks traveling in Africa having some of the most amazing and fulfilling sustainable travel experiences of any of my travels to date. Let me share with you a little about why this trip was so different and so special to me.

For the first nine days, I traveled with Wilderness Safaris. They are a conservation company dedicated to protecting and rejuvenating wilderness in Africa, through tourism. What does that really mean? It means that their primary goal is to help restore any damages done to African wilderness through conservation and education efforts. From supporting anti-poaching units, to educating the local communities on harmful hunting practices, to tagging and researching elephants, wild dogs, rhinos and pangolins. To take it even further, they have spear-headed many national and international programs for conservation. They are leaders, not followers.

They have a wide variety of eco-friendly camps throughout Africa, most of which are built with a footprint so light that they could tear down the camps at any time, remove them and you’d never know they existed. I find this absolutely incredible.

When building these camps, every detail has been taken in to consideration from where to place the structures, to the materials that are used, to not cutting trees or driving over delicate areas, to not blocking animal highways, to not putting harmful chemicals into the earth. Every single detail is done with the animals and the environment as top priority. This is amazing!

I traveled with Wilderness Safaris and stayed at four of their eco-camps throughout Zambia & Zimbabwe. I find it hard to put into words what the experience is really like. Here is a quick list of my highlights from an amazing 9 day trip.

  • Walking with endangered rhinos in Zambia
  • Visiting Victoria Falls and exploring the park that surrounds the world’s largest sheet of falling water
  • Traveling in 6 & 12 seat bush planes
  • Staying at small eco-camps where often the number of staff out numbered guests on site. Not only did this lend itself to exceptional service, but also to an extra feeling of remoteness, tranquility and true African bush experience.
  • Meeting, dining with and laughing with the staff, guides, chefs and waiters who were simply the best kind of people. People around the world are generally kind, caring and helpful, but the people of Zimbabwe go far beyond this.
  • Incredible wildlife sightings including the endangered wild dog, hippos at sunset, leopards & cheetahs at the same kill sight, young lions playing in the early morning sun, elephants, elephants & more beautiful elephants!
  • Visiting the Scorpions Anti-Poaching unit. Learning about the importance of their work, the very real dangers of their jobs and their strong mandate to educate the communities to stop illegal poaching practices.
  • Visiting a local community in partnership with Children in the Wilderness where the Chief of the small town was one of the most welcoming, open-minded people I have ever met. He absolutely blew my (incorrect) expectations away.

If this kind of life-changing, perspective-altering trip to Africa is what you are seeking, get in touch to talk about traveling with Wilderness Safaris. You can reach me Monday – Friday by phone at 902 402 7646 or, you can email me at your leisure.

How the 737 Max 8 issues affect travelers

31JUL19
Earlier this year, tragically over 340 people were killed in two separate incidents involving 737 Max 8 planes, one in Kenya and one in Indonesia. While the sudden deaths have undoubtedly taken a toll on the friends and families of the victims, the world of tourism and the multi trillion dollar business of air travel has continued on, albeit with many modifications and changes.

In March 2019, 737 Max 8 planes were grounded worldwide until further information was gathered and until they could be deemed safe to fly.

Were the two crashes related? Was it pilot error? Lack of training? Equipment malfunction?

While every news outlet seemed to have ‘the answer’, somehow, all of ‘the answers’ were different which means, as usual, that while they were reporting on what they call ‘facts’, the real story would not unfold for months later. In fact, the real story is still unfolding and while we have new ‘facts’, the planes are not back in operation, so it seems to me, the story is on going and anyone stating a date when they will be back in operation is speculating.

WHAT IS HAPPENING NOW?
As of July 30, 2019,  it has been announced that Air Canada, along with Southwest Airlines and likely various others to follow, have pulled their 737 Max 8s out of rotation until January 2020.  Until today you were able to book a fall flight from Halifax to London, even though it might not exist come fall. Today, they removed that uncertainty and have cancelled or replaced the routes operated by the 737 Max 8s until January, giving passengers some relief and stability in booking their fall / winter travels.

WestJet has pulled 737 Max 8s until at least Nov 4th, 2019.

HOW  DOES THIS AFFECT YOU AS A TRAVELER?

1. Not only do airlines have to reroute passengers, most of them need to do so with fewer planes in rotation, at a time when more people are traveling. In the end, that means that demand for the available number of seats is higher.  More people traveling + fewer planes flying means that you need to book earlier than normal and you need to be prepared for higher prices than what you may have historically paid. This is not a price hike … it is simply that the cheapest seats sell out early and if you are waiting until 1, 2, 3 months in advance to book your flights, then there may not be any of the cheapest seats still available.

This also means that popular routes are more likely to sell out and that more people will be doing advanced seat selection to ensure they get the seats that they want, rather than waiting until check in when it is getting harder and harder to get your choice seats.

2. May of the flights that were previously direct out of Halifax to various parts of Europe no longer exist. The one most people are missing the most is Halifax to London with Air Canada.  Now, you can expect to fly to Toronto or Montreal before heading across the pond to Europe with Air Canada. You can still fly direct from Halifax to Dublin, London Gatwick, Glasgow and Frankfurt. The problem is the routes forward from those locations with partner airlines are not well priced or well connected.

If you’d like to see the extent of Air Canada’s route changes, take a look here.

3. Many routes that had twice daily or daily service have been cut back to once daily and a few times a week. This is in order to free up planes to take over routes that were operated by 737 Max 8s. In turn, this means that those routes are now twice as busy because trust me, none of this has stopped people from traveling.

4. You can now book your fall / winter travel with Air Canada (and other airlines following suit) with better certainty for your flight routing and air craft type.  There may still be time changes and aircraft changes, as there always have been, but it won’t involve you flying on a 737 Max 8 until they are cleared to return to service.

5. If you have a flight booked on a 737 Max 8 route from now until January 2020, such as Halifax to London with Air Canada, your airline or travel agent will be in touch with your new routing, or in most cases you’ll have the option to cancel for a refund. I have already seen changes coming through for clients up until November 2019, so I would anticipate that if you have flights for November / December that were on 737 Max 8s, that those changes will be coming in the next few weeks.

6. Telephone wait times for the airlines are always long, but now they are longer. Grab a tea or coffee, get comfy and try not to lose your mind. The call-centre agents are working through requests as quickly as possible. It’s frustrating for everyone. Try to be kind.

If you are working with a travel agent, they often have access to agent-only lines with special service, however, these wait times can be long as well, so also have patience with your agent. Many days I spend 30 – 45 minutes on hold with airlines, sometimes 2 or 3 times a day.

7. If you’ve booked with a travel agent (give yourself a pat on the back), they are likely already taking care of this for you and you can sit back and relax.  In my case, I advised most of my clients booking in the last couple of months, for this fall, to choose routings that avoided the 737 Max 8 as I did not have confidence that they would be back in rotation any time soon. That doesn’t mean that some of those flights won’t be adjusted though as they have to move aircraft around to cover different routes.

8. If you are booking flights in 2020, pay attention to your assigned aircraft. If you are booking a flight operated with a 737 Max 8, there is no guarantee that it will be operating in January, Febuary, October 2020. We simply don’t know when they will be back in service. Keep an open mind and know that if the planes are fixed and deemed safe, you’ll have the best route. If they are not back in operation, be prepared to be rerouted.

9. Travel Insurance is so very important to protect your travel investment and interruptions that you may encounter along the way. However, it is also important to note, that at this point the issues with the 737 Max 8s are ‘known’ variables and to my knowledge, most insurance policies will not cover you for issues due directly to change of routing / cancellation if you are booked on a 737 Max 8. If you purchased your policy before the flights were grounded, then you are covered. For full details on your policy, you should check directly with your insurance company as they all have different rules.

LOOKING FOR DIRECT FLIGHTS OUT OF HALIFAX?
Right now, your options are limited to other cities in Canada, USA, Dublin, London (Gatwick), Frankfurt and Glasgow. In the winter season, we’ll again have direct flights to several Caribbean options.

While not completely up to date, you can check the Halifax International Airport Authority Website for what we ‘normally’ have for non-stop flights from Halifax.

NOT SURE WHAT TO DO?
When in doubt, book with a travel professional who deals with all of these intricacies day in and day out. You may have to pay a professional fee for their assistance up front, but the time they save you, expertise they have and peace of mind you’ll have in knowing it is done right will be priceless.

If you are looking for a travel agent to give you peace of mind, save you time and take the stress out of planning, I’d love to hear from you. I can be reached by phone, Monday – Friday 9am – 6pm, evenings and weekends by chance, for emergencies or by appointment. You can also reach me by email at your leisure.